DONATUS TAMBI LEBAGA
Dedicated IT Support Professional | Auditor | Jr. Project Coordinator
Bamenda
Summary
Knowledgeable IT Support Specialist with robust background in leading IT operations and driving technological advancements. Successfully managed large-scale IT projects, enhancing system efficiency and security. Demonstrated expertise in strategic planning and team leadership.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Head of IT Department
Rainbow Cam
Bamenda
09.2022 - Current
- Supervise and audit the IT infrastructure of over 48 affiliates including networks, security and DB systems.
- Devise and establish IT policies and systems to support the implementation of strategies set by upper management.
- Develop job descriptions for IT staff of affiliates.
- Assist in the recruitment process of IT staff for the network affiliates.
- Liaise with vendors and 3rd parties for cost-efficient contracts.
SERVICE DELIVERY SPECIALIST
Kuelap Africa SaSu
Yaounde
08.2019 - 04.2021
- Executed software deployment, training and routine maintenance of end-user devices.
- Data Analysis: Collected, analyzed and migrated client data into the core banking software for financial operations.
- Implemented company-wide use of Google G-Suite, and professional tools essential for remote office and administrative activities.
- Conducted training sessions for project teams using standard project management procedures and policies.
IT SUPPORT OFFICER
NFC BANNK S.A
Yaounde
06.2018 - 07.2019
- Tier 2 support including remote support, LAN and WLAN troubleshooting, preventive maintenance, end user training, Active Directory accounts management, biometric systems, hardware/software upgrades and installation/configuration of all end user devices.
- Responsible for Security management including FTP monitoring, virus and malware prevention, surveillance cameras, and biometric fingerprint scanners for access control systems.
- Responsible for configuring, deploying, and relocating desktops, laptops, printers, and any other related end-user devices.
IT SUPPORT Volunteer/Intern
NFC BANNK S.A
Yaounde
05.2017 - 05.2018
- Facilitated and oversaw the technical support and helpdesk team, ensuring effective and helpful support and immediate intervention is provided to clients.
- Assisted the team in developing and achieving Technical Support objectives and goals to support company vision.
- Provided quality troubleshooting with patient step-by-step instructions to resolve hardware, software and basic network problems.
Education
Diploma - Network Administration and Maintenance
Powerbache Education
10.2015 - 11.2016
Ba - History (IR)
University of Yaounde I
10.2011 - 07.2014
Skills
Project Management
Technical Support
IT Audit/Control
Networking
IT asset management
IT policy development
IT governance
IT problem-solving
Accomplishments
- Achieved and 18% increase in affiliation by introducing website and social media handles for wider outreach.
- Collaborated with team of 8 in the development of a mobile linked to core banking system.
Timeline
Head of IT Department
Rainbow Cam
09.2022 - Current
SERVICE DELIVERY SPECIALIST
Kuelap Africa SaSu
08.2019 - 04.2021
IT SUPPORT OFFICER
NFC BANNK S.A
06.2018 - 07.2019
IT SUPPORT Volunteer/Intern
NFC BANNK S.A
05.2017 - 05.2018
Diploma - Network Administration and Maintenance
Powerbache Education
10.2015 - 11.2016
Ba - History (IR)
University of Yaounde I
10.2011 - 07.2014