Abel Martial EKOLE

Strongly collaborate with Technology Team to implement business-driven, risk and opportunity focused enterprise security and information assurance architectures, and deliver security infrastructure solutions that traceably support critical business initiatives aligned with MTN Group Information Security Strategy: ASPIRE+

• Successfully achieved a performance of 97% for the company security posture; which is a set of 12 security initiatives including cyberdefense, security awareness and GRC (Governance, Risk and Compliance) selected and weighted. Proficiency in Industry-Leading EDR and SIEM Solutions. Utilized advanced EDR (Crowdstrike, Trend Micro, SentinelOne) and SIEM solutions (Arcsight) to proactively identify and neutralize threats. Leveraged Nessus vulnerability scanner and Tripwire for real-time monitoring, decreasing false positives and streamlining patch management."
• Actively contributed over the past six (6) years as member of MTN Cameroon Information security Team to the completion of 12 strategic projects budgeted at USD 1.6 million including zero Trust SDP enhancement, Cloud Access Security Broker (CASB) for cloud data protection and data leakage prevention, DMARC (Domain-based Message Authentication, reporting and Conformance) preventing email spoofing, phishing and Business email compromise.
• Successfully achieved a business resilience performance of 110% by ensuring compliance with industry-mandated standards (ISO 27001 and NIST Framework) and regulatory requirements through periodic assessments on information assets, minimizing risks across the organization. Drafting of Information Security contingency plans and crisis simulation playbooks and ensuring a crisis simulation test is conducted within the company at least once a year. Also High risk users maintenance and third-party management controls.

• Support and Administration of Customer Services Business solutions: CRM, ERP, SAS, Customer Journey Management System, Closed Loop Feedback Solutions etc…
• Contact Centre Systems Management: Avaya-One-X Contact Centre Inbound and Outbound Systems Management, IVR (Interactive Voice Response) System Management
• Coordination of application, systems and service transitioning activities
• Vendors and Stakeholders Management
• Incident and Problem Management based on agreed SLAs, Quality and Performance monitoring of Customer Services solutions
• Main achievement: Technical Lead for the deployment of QMatic Orchestra Solution (Customer Journey Management Solution) in 12 MTN Cameroon Service Centres across the country resulting in a reduction of customer waiting time. Project budgeted at USD 1,2 Million
• Hardware and Software rollout in 12 Service Centres nationwide; End User Training
• Solution Description Documentation: Overview, Architecture description with IPs, Description of application services' workflows, Graphical interfaces URLs, IP, TCP address table, Databases & tables description
• System Health check operational guide: Preventive maintenance and monitoring activities, logs checks, file systems checks, process checks, backup checks
• Capacity & Performance: Capacity (KPI) for licenses, User device client standards (Internet Explorer 7/8/9/10…), performance KPI monitoring…
• Alarms & Monitoring: Disk usage threshold value, Automatic system reboots, Process Down, Resource Usage overload, DB connection failure …

• Incident management and Technical support on end user devices
• Hardware and Software installation, troubleshooting, software baseline maintenance and update, device spare parts management and forecasting
• Data collection and reporting for Customer Identification Campaign
• Rollout of end user devices (Laptop and Desktop computers, designed mobile devices) for the launch of MTN Cameroon Customer Identification Program nationwide
• In 2010 MTN Cameroon Customer base was numbered at 8.7 million Customers (Postpaid and Prepaid customers)

• Technical Support during Standard Chartered Bank ERP transitioning Project: Release of eBBS (Electronic Business Banking System)
• Configuration of endpoints (Laptops and desktops computers as per the company baseline)
• Attendance and contribution to transitioning activities (CAB Meetings)
• Monitoring and control of procedures for the release of the new ERP
• Rollout of complementary systems on Desktop computers: SYSTAC (Central Africa Telecompensation System with the Central Bank - BEAC), SIGCAP (Signature Capture and Retrieval Software)
• End User Training and early live support

• Help Desk and Level 2 Service Support for Cameroon site
• Client Services Support on Schlumberger remote locations (Chad, Ivory Coast and Equatorial Guinea)
• Schlumberger Cameroon Site Security Officer: Ensuring documentation of Quality Health Security and Environment (QHSE) trainings are made available to all staff and report the level of compliance