Ako Arrey Lydia Ebok
Douala
Overview
10
10
years of professional experience
3
3
years of post-secondary education
1
1
Certificate
Work History
Project Supervisor MTN Home Internet
LKA Service
06.2023 - Current
- As a project supervisor ,I have the responsibility to drive sales by training, coaching and monitoring a team of 100 field agents
- I work closely with MTN Cameroon's Marketing and distribution team to ensure that field agents are properly trained on how to execute the marketing strategy in order to be effective on the field
- Ensure availability and the effective presence of the product to the field team
- Strict follow up of individual team members performance to ensure the global target is met
- Back office support to field agents for activation of devices.
Trade Supervisor
Top Image Africa Ltd
11.2022 - 03.2023
- As a Trade Supervisor I ensured the development of the Mobile Money ecosystem of MTN Cameroon in Douala III Municipality
- Working with business distribution partners to onboard their collaborators into the MTN Mobile Money ecosystem as a means to secure their business funds
- Solving Digital Mobile Banking customer issues
- Handled all delegated tasks, including field visits and reporting
- Provided excellent service and attention to customers face-to-face or through phone conversations
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Inside Sales Manager
TAK Connections
01.2020 - 06.2020
- My responsibility within Tak Connections included the management of the company's sales projects from investigating leads and involvement in the entire outreach process
- Oversee office inventory activities, including ordering and requisitions, stocking and shipment receiving
- Monitor and evaluate personnel performance to complete monthly reviews, recommend advancement or address productivity concerns
- Establish efficient workflow processes, monitor daily productivity and implement modifications to improve the overall effectiveness of personnel and activities
- Establish and develop a highly efficient and dependable administrative team by delivering ongoing coaching and motivation.
Trade Development Representative For MTN Cameroon
Top Image Africa Ltd
09.2015 - 01.2020
- It was my responsibility to develop the Mobile Money network of MTN Cameroon in Kumba
- This included management of field agents, partners, etc
- Managing the MTN Mobile Money distribution network in the major towns of Kumba, Mamfe, Ekondo titi, Mundemba and environ for 4 years
- Working with partners to understand and resolve customer's problems, improve availability by creating Social communication platforms (WhatsApp forums) for point of sale owners to provide exceptional customer service
- Solving Digital Mobile Banking customer issues
- Wrote media alerts and developed social media campaigns to promote MTN Mobile Money services to retailers
- Created agendas and communication materials for team meetings
- Handled all delegated tasks, including field visits and reporting
- Provided excellent service and attention to customers face-to-face or through phone conversations
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Earned reputation for good attendance and hard work.
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings over 8 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Education
Bachelor of Science - Journalism Ans Mass Communication
University of Buea
Buea, Cameroon 10.2012 - 07.2015
Skills
Project management
Team leadership
Project coordination
Strategic planning
Decision-making
Team development
Performance monitoring
Resource management
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Certification
Foundations of Project Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeFull TimeContract WorkLocation Preference
On-SiteRemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursPaid time offPersonal development programsTeam Building / Company RetreatsPaid sick leaveWork from home optionHealthcare benefits4-day work weekQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Foundations of Project Management
01-2025
Project Supervisor MTN Home Internet
LKA Service
06.2023 - Current
Trade Supervisor
Top Image Africa Ltd
11.2022 - 03.2023
Inside Sales Manager
TAK Connections
01.2020 - 06.2020
Trade Development Representative For MTN Cameroon
Top Image Africa Ltd
09.2015 - 01.2020
Bachelor of Science - Journalism Ans Mass Communication
University of Buea
10.2012 - 07.2015