Accounting and Finance
AKONGNWI ANSELM MEYANUI CHUNGONG
Accountant
Summary
PROFESSIONAL ASPIRATIONAL: Accountant BILINGUAL (French and English) Computer literate (EXCEL, WORD, SAGE, POWERPOINT)
Overview
2
2
years of professional experience
3
3
Languages
60
60
years of post-secondary education
Work History
Stock Administrator
Mobile Telecommunication Network Mtn
Douala
03.2025 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
Service Center Representative
Mobile Telecommunication Network Mtn
Douala
12.2024 - Current
- Reduced call escalations with effective communication skills and thorough understanding of company policies.
- Managed high call volumes while maintaining professional demeanor and strong attention to detail.
- Resolved customer complaints by investigating issues, identifying solutions, and implementing corrective actions.
- Educated customers about available promotions, encouraging repeat business and strengthening brand loyalty.
- Actively participated in weekly team meetings discussing ways to improve service quality and sharing customer feedback for continuous improvement.
- Established rapport with customers, fostering trustful relationships that enabled successful resolution of issues or concerns.
- Exceeded departmental standards for average handle time while maintaining high levels of quality assurance ratings consistently throughout tenure at the service center.
- Participated in ongoing training initiatives to stay current with industry best practices and enhance job performance.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference or follow-up actions.
- Provided support to colleagues when needed, fostering a positive work environment focused on teamwork and collaboration.
- Assisted customers in navigating company website and online resources, improving their ability to access information independently.
- Contributed to the achievement of team goals through consistent personal performance metrics surpassing objectives.
- Supported new hires in adapting quickly to their roles through mentorship, guidance, and sharing of best practices.
- Coordinated with other departments when necessary to provide comprehensive answers or resolutions for customers'' needsissues.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Demonstrated adaptability and flexibility in managing shifting priorities and adjusting workload to accommodate high call volume periods during peak seasons.
- Utilized multiple software applications simultaneously for efficient data entry and record-keeping purposes during calls.
- Collaborated with team members to improve overall service center performance and customer experience.
- Handled complex inquiries by utilizing advanced problem-solving techniques and extensive knowledge of company offerings.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Sought ways to improve processes and services provided.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
- Implemented and developed customer service training processes.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Intern
CDC
Limbe
07.2023 - 09.2023
- Prepared some monthly financial statements
- Used the accounting software to extract the company's balance sheet, journal and other financial records
- Assisted with financial audits
- Performed bank reconciliations
- Assisted in budgeting and forecasting activities
- Assisted in preparing accounting reports to present to senior management
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Sorted and organized files, spreadsheets, and reports.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed to project success by diligently performing literature reviews.
- Supported financial forecasting by accurately processing expense reports.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Trainee
ACN&CO's Standard Bilingual Higher Institute for Business Studies
Douala
01.2023 - 07.2023
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Filled out timesheets and paperwork according to identified requirements.
- Developed strong working relationships with trainees, fostering a supportive learning environment.
- Completed comprehensive training modules to gain proficiency in industry-specific software such as Sage, the tax templates, contributing to more efficient project execution.
- Engaged in problem-solving activities with peers to develop critical thinking skills, enhancing team resilience.
- Participated in industry workshops and seminars, continuously expanding professional knowledge and skills.
- Operated cash registers and managed financial transactions.
- Observed packing operations to verify conformance to specifications.
Education
Bachelor of Science - ACCOUNTING
UNIVERSITY OF BUEA
Buea, Cameroon 04.2001 - 01.2024
High School Diploma -
SACRED HEART COLLEGE
Bamenda, Cameroon 04.2001 - 01.2021
High School Diploma -
SACRED HEART COLLEGE
Bamenda, Cameroon 04.2001 - 01.2019
Certificate of Practice - Accounting And Finance
ACN &Co Institute of Practical Accounting
Douala 04.2001 -
Skills
EXCEL
Interests
Timeline
Stock Administrator
Mobile Telecommunication Network Mtn
03.2025 - Current
Service Center Representative
Mobile Telecommunication Network Mtn
12.2024 - Current
Intern
CDC
07.2023 - 09.2023
Trainee
ACN&CO's Standard Bilingual Higher Institute for Business Studies
01.2023 - 07.2023
Bachelor of Science - ACCOUNTING
UNIVERSITY OF BUEA
04.2001 - 01.2024
High School Diploma -
SACRED HEART COLLEGE
04.2001 - 01.2021
High School Diploma -
SACRED HEART COLLEGE
04.2001 - 01.2019
Certificate of Practice - Accounting And Finance
ACN &Co Institute of Practical Accounting
04.2001 -
Languages
English
Native language
French
Upper intermediate
B2
English
Proficient
C2
Personal Information
- Date of Birth: 05/07/03
- Marital Status: Single
Training
ACN&CO's Standard Bilingual Higher Institute for Business Studies, Practical Accounting Training, 6 months
Professional Aspiration
Accountant
SPORTS
I am very versatile in sports as i am an athlete. I usually involve myself in games more than body building. Games such as Football, Handball, Tennis, Golf, Swimming being my personal favorites
Additional Information
Vice President of Sacred Heart College Ex-Students batch of 2014, Music, Reading, Football, Volleyball, Holder of category 'B' driver's license
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