AMOS CHE KELLY
Yaoundé,CE
Summary
Experienced professional in security, with strong skills in the wholesale or retail trade and marketing. Strong skills in communication both in English and French.
Overview
15
15
years of professional experience
Work History
AVIATION SECURITY AGENT
Société Internationale De Contrôle Aéroportuaire
10.2017 - Current
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Mentored junior agents within the team, sharing insights and best practices to support their professional growth and contributions to the agency''s success.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Obtained client information by answering telephone calls.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
- Processed customer orders quickly and accurately for timely delivery.
- Presented feedback to management on customer service trends and improvement areas.
BOUCHER
ABATOIRE
06.2013 - 10.2017
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Paid attention to detail while completing assignments.
SECURITY GUARD
NEW GENERATION SECURITY COMPANY
09.2013 - 12.2016
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Reduced incidences of theft by implementing effective access control measures.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
Fuel Station Attendant
TRADEX
03.2009 - 02.2010
- Improved customer satisfaction by providing efficient and courteous service during fuel transactions.
- Maintained a clean and organized station by conducting regular inspections and addressing spills or debris promptly.
- Ensured accurate fuel dispensing by monitoring pumps, gauges, and meters during operation.
- Enhanced safety measures by routinely inspecting equipment and reporting any malfunctions or potential hazards to management.
Education
High School Diploma -
GOVERNMENT HIGH SCHOOL WUM
WUM, NORTH WEST-CAMEROON06.2002
High School Diploma -
GOVERNMENT HIGH SCHOOL WUM
WUM, NORTH WEST-CAMEROON06.1997
Skills
- Event Promotion
- Performer Promotion
- Salary Determination
- Lead Prospecting
- Positive Attitude
- Product Sales
- Travel Arrangements
- Relationship Building
Languages
English
Native language
English
Upper intermediate
B2
French
Intermediate
B1
Timeline
AVIATION SECURITY AGENT
Société Internationale De Contrôle Aéroportuaire
10.2017 - Current
SECURITY GUARD
NEW GENERATION SECURITY COMPANY
09.2013 - 12.2016
BOUCHER
ABATOIRE
06.2013 - 10.2017
Fuel Station Attendant
TRADEX
03.2009 - 02.2010
High School Diploma -
GOVERNMENT HIGH SCHOOL WUM
High School Diploma -
GOVERNMENT HIGH SCHOOL WUM
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