Asongacha Bejacha Vera is a Customer Care service professional, bilingual with 8 years of experiences in managing call center & agents as Supervisor & Shift Leader, solving online & offline complaints as Back Office Solving Complaints Chief.
Microsoft Office Tools (Have a good knowledge on Microsoft Words, Excel and on Power Points)
CRM System (IPCC System, BCCS, NIS, ALEPO System, Professional Number, Jira, Intercom)
Professional Skills (Excellent presentation & reporting skills, Good communication skills, Time management, Problem solving skills & initiative taker