Asonganyi Claudine
Waitress
Buea
Summary
Proven sales and customer service expert from Oppa Hair Trending, adept at developing strategies that increased sales significantly. Skilled in high-volume dining and upselling techniques, I excel in creating memorable guest experiences and fostering team collaboration. Demonstrated ability to exceed sales targets and maintain high customer satisfaction, showcasing strong multitasking and interpersonal skills.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Waitress
Baba Roma
12.2024 - Current
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Answered customers' questions, recommended items, and recorded order information.
Waitress
Susan's Baking Company
09.2023 - 12.2024
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Used cash registers and credit card machines to cash out customers.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Sales
Oppa Hair Treding
01.2021 - 11.2023
- Developed pipeline of potential sales to meet territory sales expectations.
- Increased team sales by developing and implementing effective sales strategies.
- Trained and developed sales team members for improved customer service and sales performance.
- Increased category sales by developing and implementing strategic sales plans.
- Achieved monthly sales targets consistently by implementing effective sales strategies and tactics.
- Boosted sales performance by developing and implementing effective sales strategies and techniques.
- Boosted local sales by developing and implementing effective sales strategies.
- Managed Number sales specialists and generated over $Amount sales annually.
Education
Certificate - Operation Ground Service Agent
Blue Oceans Acedmy
Dubai 01.2025
Diploma - Nursing Assistant
Redemption Higher Institute of Biomedical Sciences
Buea12.2021
Skills
Food spoilage prevention
Point of sale operation
High-volume dining
Food and beverage pairings
Item promotion
Guest seating arrangements
Front-of-house display creation
Stocking and replenishing
Daily specials memorization
Ordering procedures
Food station setup
Order accuracy
Sales expertise
Food running
Menu presentation
Upselling techniques
Timeline
Waitress
Baba Roma
12.2024 - Current
Waitress
Susan's Baking Company
09.2023 - 12.2024
Sales
Oppa Hair Treding
01.2021 - 11.2023
Certificate - Operation Ground Service Agent
Blue Oceans Acedmy
Diploma - Nursing Assistant
Redemption Higher Institute of Biomedical Sciences