Azenkeng Ndemaze

As a Senior Sales Representative, I;

• Service existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
• Proactively gather current customer data/information and regularly update customer database to ensure reliability and accuracy.
• Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses; which directly increased my performance.
• Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques.
• Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
• Over Three (3) years of experience with effective and efficient channel (distribution) management.

As a Field Marketing Officer, - I

• Worked closely with the Marketing Manager and other executives on projects directed at maximizing company's turnover as well as developing of sales strategies and marketing campaigns.
• Assisted in monitoring active marketing programs and developing ways to improving those programs.
• Helped planned and executed marketing campaigns, including newsletters, digital ads, events, and sales.
• Generated and maintained high-value sales leads, enhancing marketing department profits.
• Built and managed high-performing marketing budgets to consistently achieve against KPI targets.

• Used open-ended questioning to understand customer needs and recommend appropriate products.
• Resolved customer queries using active listening and problem-solving skills.
• Worked checkout and floor sales during peak seasonal trade periods.
• Advised customers on current company products and services available, tailoring advice to suit customers' needs.
• Monitored industry patterns and trends in merchandising and learnt new sales techniques and best practices for acquiring and retaining clients.