LONTUM ANITA BERINYUY

A passionate, experienced and deligent Personal assistance with 3 years of experience always happy to see costumer satisfaction in every service he renders. Also :

• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Organized and detail-oriented with a strong work ethic.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Demonstrated respect, friendliness and willingness to help wherever needed.

DURING THIS PERIOD I WORK HERE AS THE GRAPHIC DESINER OF THE COMPANY

• Which i Created engaging in to social media graphics that drove user engagement and increased online visibility.
• Created digital image files for use in digital and traditional printing methods.
• Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
• Developed innovative design concepts that effectively communicated brand identity and boosted overall brand awareness.
• Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
• Conceptualized unique logo designs for startups, establishing strong visual identities that resonated with target markets.
• Researched industry trends to stay current on best practices in graphic design.
• Collaborated with cross-functional teams to ensure consistent branding and messaging across all company materials.
• Generated comprehensive style guides for clients, ensuring brand consistency.
• Reduced production costs by negotiating better rates with print vendors.
• Facilitated transition to digital advertisements, broadening audience reach.
• Conducted design workshops for clients, enhancing their understanding of brand development.

during this period, i help enhanced:

• customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
• Assisted call-in customers with questions and orders.
• Completed data entry to record call notes, suggestions and questions.
• Streamlined communication between customers and internal departments for timely issue resolution.
• Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
• Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
• Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
• Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
• Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
• Contributed to the achievement of departmental targets by meeting key performance indicators consistently.