Azong Epse Wandum Cyntia Ezigha
Receptionist
Douala ,Littoral
Summary
Professional and diligently authorized, bilingual corporate receptionist, with a track record of delivering excellent customer experience and commanding front desk operations for highly regulated profile companies. With several years of receptionist experience gained working for a number of leading companies. I have amassed a wealth of experience across customer service function and event management. My dedication to service has seen me win prices for consistent delivery of exceptional abilities to maintain cleanliness of volume of front desk functions.
Overview
2026
2026
years of professional experience
2
2
Languages
Work History
Call Agent
Christ Embassy Church
04.2022 - Current
- KEY RESPONSIBILITIES
- Calling partners of the Church informing them of up coming crusade or church programs
- . Receiving call from customers Helping customers resolve their quarries
- making sure customers are satisfied with what ever their call was about
Call Center Agent
Nextle Cameroon
2017 - 2022
- KEY RESPONSIBILITIES
- .Acting as the first point in contact for all incoming calls from customers, maintaining high level of reception and conversation with customers
- .Answering calls from customer and giving them details about their recharge card transactions and recharge information
- .Clarifying customers if they are missing in any ways about their airtime deduction or experiencing any difficulty with their recharge cards
- .Giving directions to customers if they will want to visit the main office
Cashier
Afrique Construction
2016 - 2017
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Receptionist
Tecno Carl Care
2013 - 2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Magazine Packer
Amuvas Industry
2010 - 2013
- Ensured proper storage of magazines within the warehouse by adhering to established guidelines, minimizing risk of damage or loss.
- Optimized warehouse organization with strategic placement of materials, resulting in increased efficiency and ease of access for all employees.
- Streamlined workflow processes through careful observation of existing systems and making suggestions for improvements, resulting in increased overall efficiency.
- Assisted with maintaining accurate inventory records by conducting periodic counts and reconciling discrepancies as needed.
Education
High School Diploma - Secretarial Duties
National advance school of post and telecommunication
BueaSkills
micro soft office
Accomplishments
- .Trained new receptionist on all company protocol leading to 100% success
- .Helping customers meet their need and they ended up giving me good remarks that brought me awards
- .I made sure to meet my target for the month by answering as many calls and was highly receptive with customers that I was awarded by the company
- .I made sure I was always early in time at my shift and was always punctual
Timeline
Call Agent
Christ Embassy Church
04.2022 - Current
Call Center Agent
Nextle Cameroon
2017 - 2022
Cashier
Afrique Construction
2016 - 2017
Receptionist
Tecno Carl Care
2013 - 2015
Magazine Packer
Amuvas Industry
2010 - 2013
High School Diploma - Secretarial Duties
National advance school of post and telecommunication