Bate Peter Ayuk
Network Engineer
Buea
Summary
Experienced IT professional with a passion for excelling in the challenging IT sector. Seeking a role in a thriving company to showcase expertise in tech support and hardware troubleshooting. Eager to contribute to a team environment and develop technical skills. Skilled Support Engineer proficient in user support, root cause analysis, and ensuring issue resolution. Advanced knowledge of operations in remote and desk-side environments.
Overview
16
16
years of professional experience
21
21
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
FIELD VSAT SUPPORT ENGINEER
SKYVISION CAMEROON
01.2015 - 01.2017
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Reduced response times by prioritizing urgent requests and escalating issues when necessary.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
- ensuring VSAT links KU band, C, band Ka Band are properly installed
VSAT SUPPORT ENGINEER
SATCOM GLOBAL UK
01.2023 - 01.2024
- Collaborated with cross-functional teams to resolve complex problems, ensuring seamless system operations.
- Connected to computer of client using remote link to install programs and applications.
- Installed and maintained VSAT LINKS and
- Troubleshot complex installation issues, leveraging problem-solving skills to devise effective solutions promptly.
- Improved installation efficiency by streamlining processes and utilizing time-saving techniques.
- Operated tools, equipment, and machinery according to safety standards.
- Reduced callbacks by thoroughly testing installed equipment for proper functionality before leaving the job site.
- Collaborated with team members to ensure smooth workflow and successful project completion.
IT Director
WDC APPART HOTEL BUEA
01.2022 - 01.2023
- Monitoring Organization network, troubleshooting of end-user Related issue with posits application and configuration of the access point with Mikrokit and Linux mint, VM, asterisk with free IPBX Telephony system.
- Conducted regular audits of hardware inventory to ensure proper asset management across the organization''s technology infrastructure.
- Enhanced IT infrastructure by implementing strategic technology upgrades and streamlining system processes.
- Coordinated large-scale technology migrations to minimize disruption while enhancing overall system capabilities.
- Managed the procurement process for IT hardware and software, ensuring timely delivery of necessary equipment to support ongoing projects.
- Optimized existing systems through regular evaluations, making necessary adjustments to improve functionality and user experience.
Technical Support Coordinator
SMART DISTRIBUTION
01.2021 - 01.2024
- Company Overview: MTN Partner
- Coordinate and installation Wireless P2P, Wimax, Wireless access point and cctv camera for backend-user.
- Monitor activities and installation for field technician on different region within south west.
- Ensure end-user satisfaction.
- MTN Partner
- Championed change management initiatives within the organization by effectively communicating the value of proposed technology enhancements or process improvements.
- Managed technical resources for optimal performance, ensuring timely completion of tasks across various teams.
- Analyzed resource allocation to identify areas of potential cost savings or efficiency gains without compromising quality or service delivery.
- Organized procedures for supporting hardware, software and mobile devices for users.
- Established strong relationships with vendors and suppliers, negotiating favorable terms for equipment purchases and support services.
- Submitted service tickets for equipment maintenance requests.
- Walked individuals through basic troubleshooting tasks.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Documented support interactions for future reference.
ISP SUPPORT SUPERVISOR MTN PARTER
GTC CAMEROON
01.2017 - 01.2019
- Company Overview: MTN Partner
- Coordinate day to day’s activities of our technical team, and manager backend users and costumer related support.
- MTN Partner
- Streamlined support processes for increased efficiency and improved response times.
- Mentored junior team members, providing guidance on best practices and professional development opportunities.
- Created a supportive environment where employees felt empowered to make decisions independently while still receiving guidance when needed.
- Established clear performance expectations for the support team, resulting in improved accountability and measurable results.
- Reduced customer wait times by implementing automated ticketing systems and prioritizing urgent requests.
VSAT Installer
GILAT SAT COM
01.2013 - 01.2014
- Worked as subcontracted for Gilat Sat com for installation of express union site Cameroon the job involved installation of 1.8m, 2.8m with Sharon and Idirect Modems, etc.
- Expedited installation times with efficient scheduling and coordination of resources.
- Laid out materials and system components to prepare for installation.
- Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
Technical Support Staff
LBM TELECOM
01.2009 - 01.2010
- Installing and monitoring Wimax BTS, Airmax Antenna and P2P Links and 1841/800 CISCO router configurations.
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Provided exceptional support during high-volume periods, maintaining a professional demeanor under pressure.
- Served as a reliable point of contact for escalated issues, demonstrating expertise in problem-solving and communication skills.
- Participated in ongoing professional development to stay current with industry trends and best practices.
- Developed tailored solutions for clients, resulting in increased customer retention and loyalty.
Site Engineer
ORANGE CAMEROON
01.2024 - Current
- Checked technical designs and drawings for adherence to standards.
- Coordinated with subcontractors ensuring their work met project specifications as well as monitored their progress towards completion deadlines.
- Managed on-site resources effectively, including personnel allocation, equipment utilization, and material storage to ensure smooth project progression with minimal downtime.
- Created work schedules and adjusted as needed to meet project deadlines and keep shifts properly staffed.
- Oversaw quality control and health and safety matters for construction teams.
- Enhanced site safety by conducting regular inspections and enforcing strict adherence to safety protocols.
Education
MCS - COMPUTER SCIENCES
ATLANTA COLLEGE OF LIBERAL ARTS AND SCIENCES
01.2024 - 01.2025
CERTIFICATE OF DIVINITY - Theology
BILLY GRAHAM EVANGELISTIC ASSOCIATION
United State Of America 04.2023 - 01.2024
DIPLOMA IN HARDWARE MAINTENANCE - IT NETWORKING
Phoenixes Buea
Buea01-2012
BACCALAUREATE - undefined
Electronic
01.1990 - 01.2005
Bachelor of Theology - Theological Studies
LUCENT UNIVERSITY
United States Of America 04.2001 -
Skills
Microware Radio installation
undefinedCertification
Mikrotik MTCNA, Udemy, 01/01/20
football
none
Timeline
Site Engineer
ORANGE CAMEROON
01.2024 - Current
MCS - COMPUTER SCIENCES
ATLANTA COLLEGE OF LIBERAL ARTS AND SCIENCES
01.2024 - 01.2025
CERTIFICATE OF DIVINITY - Theology
BILLY GRAHAM EVANGELISTIC ASSOCIATION
04.2023 - 01.2024
VSAT SUPPORT ENGINEER
SATCOM GLOBAL UK
01.2023 - 01.2024
IT Director
WDC APPART HOTEL BUEA
01.2022 - 01.2023
Technical Support Coordinator
SMART DISTRIBUTION
01.2021 - 01.2024
ISP SUPPORT SUPERVISOR MTN PARTER
GTC CAMEROON
01.2017 - 01.2019
FIELD VSAT SUPPORT ENGINEER
SKYVISION CAMEROON
01.2015 - 01.2017
VSAT Installer
GILAT SAT COM
01.2013 - 01.2014
Technical Support Staff
LBM TELECOM
01.2009 - 01.2010
Bachelor of Theology - Theological Studies
LUCENT UNIVERSITY
04.2001 -
BACCALAUREATE - undefined
Electronic
01.1990 - 01.2005
DIPLOMA IN HARDWARE MAINTENANCE - IT NETWORKING
Phoenixes Buea
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