Volunteering
Besong Amadine
Waitress /receptionist
Buea,Southwest
Summary
Dynamic and results-driven professional with extensive experience at Njeiforbi Chick'n Burger Buea, excelling in customer service and team collaboration. Proven ability to enhance guest satisfaction through effective menu recommendations and upselling techniques, significantly increasing sales. Strong multitasking and decision-making skills ensure efficient service in high-pressure environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Waitress
Njeiforbi Chick'n Burger Buea
12.2025 - Current
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Used cash registers and credit card machines to cash out customers.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Inspected dishes and utensils for cleanliness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Hardware Maintenance Intern
Speednet Buea
07.2025 - 09.2025
- . Fostered positive relationships with coworkers, leading to a collaborative atmosphere that facilitated problem solving.
- Optimized resource allocation by coordinating with supervisors on prioritizing tasks based on urgency and importance.
- Contributed to the completion of preventive maintenance projects, ensuring the longevity of machinery.
- Documented completed work orders and maintained accurate records of maintenance activities.
- Collaborated with maintenance team members for efficient problem-solving and task delegation.
- Gained hands-on experience with various types of machinery, enhancing overall technical knowledge base.
- Maintained cleanliness standards within work areas, contributing to an organized environment conducive to efficient operations.
- Streamlined workflow processes with effective communication between departments regarding maintenance needs.
- Enhanced equipment reliability by performing routine maintenance tasks and inspections.
- . Assisted senior technicians in complex repairs while observing strict safety guidelines.
- Participated in cross-functional teams to implement improvements to existing processes and procedures.
- Assisted in reducing downtime with prompt troubleshooting and repair of malfunctioning equipment.
- Organized storage areas and tool rooms to keep areas safe and fully stocked.
- Responded immediately to emergency repairs and other maintenance requests to minimize downtime.
- Maintained safety conditions and standards in facility.
- Replaced worn or broken parts on machines and equipment.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Executed tasks within time and budget constraints.
- Positively engaged with customers and maintained professional appearance as company representative.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
Network Intern
Goodmann Buea
07.2025 - 09.2025
- Installed and maintained data and voice circuits through routers, switches and WAN devices.
- Provided network support and performed troubleshooting to resolve various WAN/LAN connectivity issues.
- Maintained thorough inventory records of all networking equipment within the organization leading a precise asset tracking process.
- Facilitated knowledge sharing sessions for colleagues, fostering professional growth and development within the team.
- Conducted regular system backups to ensure data integrity and minimize potential losses due to system failures or breaches.
- Documented processes and procedures for use by fellow team members as well as cross-functional departments reliant upon networking systemsservices.
- Supported IT team in the successful implementation of network upgrades, ensuring minimal downtime.
- Assisted in conducting regular penetration testing to detect vulnerabilities within the system and contributed to swift remediation measures.
- Provided guidance on best practices related to configuration management policies that contributed to higher levels of system stability across all platforms within the environment.
- Demonstrated strong analytical, troubleshooting and problem-solving skills.
- Monitored network hardware operations to evaluate proper configuration.
- Diagnosed and executed resolution for network and server issues.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Provided faculty and staff with security software and network configuration support.
Education
No Degree - Computer Science And Network Maintenance
HIBMAT UNIVERSITY INSTITUTE OF BUEA
BueaSkills
Customer service
Dining area maintenance
Guest relations management
Menu recommendations
Order accuracy
Order management
Greeting guests
Team collaboration
Time management
Cleanliness
Strong multitasking
Decision-making
Handling complaints
Menu memorization
Sales techniques
Complaint resolution
Accurate money handling
Table setting knowledge
Menu presentation
Bill computation
Reservation management
Guest relations
Memory retention
Service prioritization
Daily specials memorization
Order delivery practices
Bar terminology
Reliability and punctuality
Verbal and written communication
Physical stamina
Basic math
Conflict resolution
Hospitality and accommodation
Food safety oversight
Order delivery
Price memorization
Liquor, wine, and food service
Check payment processing
Certification
Local Innovatiors program as a social entrepreneur addressing major challenges in the society
Interests
Traveling
Doing Research
Attending seminars
Socialism
Hobbies
Traveling
Music
Studying
Timeline
Waitress
Njeiforbi Chick'n Burger Buea
12.2025 - Current
Local Innovatiors program as a social entrepreneur addressing major challenges in the society
11-2025
Hardware Maintenance Intern
Speednet Buea
07.2025 - 09.2025
Network Intern
Goodmann Buea
07.2025 - 09.2025
No Degree - Computer Science And Network Maintenance
HIBMAT UNIVERSITY INSTITUTE OF BUEA