BESONG BRYAN EBAI
Yaoundé
Summary
"Reliable and positive individual with a solid understanding of networking concepts and protocols. Proficient in troubleshooting network issues and configuring routers and switches, with a strong foundation in network security. Committed to ensuring optimal network performance and providing efficient technical support. Offers a solid foundation in networking and a passion for continuous learning and growth in the field. Demonstrates the ability to quickly grasp new technologies and effectively troubleshoot network issues."
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
IT Support Engineer
Magrabi ICO Cameroon Eye Institute
06.2024 - Current
- Monitor system performance, troubleshoot technical issues, and maintain network infrastructure, including routers, switches, and firewalls
- Resolve network connectivity issues for users and devices, while providing ongoing support for desktops, laptops, printers, and scanners
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
Network Support Technician
Freelancer
- Assisted in the installation and configuration of cameras, Cisco IP phones, wireless access points, and routers.
- Performed network troubleshooting and provided ongoing network maintenance.
- Installed and configured server racks to support network infrastructure.
- Ensured seamless network operations during the Network Administrator’s leave.
Network Security and IT Support Technician
Freelacer
- Installation of security surveillance cameras, computer network setup, computer maintenance (software and hardware), network troubleshooting, server administration (Windows)
Education
BSc - Computer Network Engineering
INSTITUT UNIVERSITAIRE SIANTOU
01.2024
Higher National Diploma - Network and Security /Telecommunications
INSTITUT UNIVERSITAIRE SIANTOU
01.2023
GCE advanced Level -
Cameroon College of Arts and Science
01.2020
GCE Advanced Level -
Cameroon College of Arts and Science
01.2018
Skills
- Network security
- Network administration
- Virtualization technologies
- Information security
- Network automation
- MS office proficiency
- Problem-solving abilities
- Repair skills
- Remote desktop support
- VoIP systems
- Network architecture
- Network troubleshooting
- Team collaboration
- Scripting languages
- Active directory
- LAN/WAN
Certification
Customer Care Skills and Telephone Etiquette, Alison
Languages
English
French
Timeline
IT Support Engineer
Magrabi ICO Cameroon Eye Institute
06.2024 - Current
Higher National Diploma - Network and Security /Telecommunications
INSTITUT UNIVERSITAIRE SIANTOU
GCE advanced Level -
Cameroon College of Arts and Science
GCE Advanced Level -
Cameroon College of Arts and Science
Network Support Technician
Freelancer
Network Security and IT Support Technician
Freelacer
BSc - Computer Network Engineering
INSTITUT UNIVERSITAIRE SIANTOU
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