Summary
Overview
Work History
Education
Skills
Timeline
Generic
Borel Duclen TCHUENGUE TCHIENGANG

Borel Duclen TCHUENGUE TCHIENGANG

Directeur D'hôtel
BANGANGTE,Ouest

Summary

I have the ability to succeed in everything I do and I will be able to meet all expectations.

Overview

8
8
years of professional experience
2
2
Languages

Work History

Hotel Manager

Motel Sergio
Bangangte
10.2018 - Current
  • Implemented successful strategies to increase customer satisfaction.
  • Evaluated and promptly resolved lodging facility operational issues.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
  • Fostered safe lodging environment with reliable and effective security services.
  • Developed and implemented marketing strategies to promote hotel services.
  • Established a positive work culture that promoted teamwork, collaboration, and employee morale.
  • Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
  • Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.

Cleaner

Motel Sergio
Bangangte Marché B
07.2018 - Current
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Removed trash, debris and other waste materials from premises.

Vendor Stocker

Idéal Solution Group
Douala Akwa
10.2016 - 03.2018
  • Managed vendor relationships, negotiating favorable pricing terms for the store and improving overall profitability.
  • Implemented loss prevention measures by closely monitoring high-value items and reporting suspicious activities to management.
  • Monitored competitor strategies to adjust pricing and promotions accordingly, maintaining a competitive edge in the market.
  • Prevented safety hazards within store aisles by keeping walkways clear of excess merchandise.
  • Answered customer questions and provided detailed product information.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Maintained stockroom records and generated reports for management.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Assisted customers in locating products, providing knowledgeable recommendations that led to increased sales.
  • Handled product returns efficiently, ensuring customer satisfaction while limiting potential losses for the business.

Education

Associate Of Baccalaureate Studies - Mechanical Engineering

Collège Privé Laïc André Nguebong
Douala Ndogpassi 3
08.2015

Skills

Cash Handling

Timeline

Hotel Manager

Motel Sergio
10.2018 - Current

Cleaner

Motel Sergio
07.2018 - Current

Vendor Stocker

Idéal Solution Group
10.2016 - 03.2018

Associate Of Baccalaureate Studies - Mechanical Engineering

Collège Privé Laïc André Nguebong

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Borel Duclen TCHUENGUE TCHIENGANGDirecteur D'hôtel