Borel Duclen TCHUENGUE TCHIENGANG
Directeur D'hôtel
BANGANGTE,Ouest
Summary
I have the ability to succeed in everything I do and I will be able to meet all expectations.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Hotel Manager
Motel Sergio
Bangangte
10.2018 - Current
- Implemented successful strategies to increase customer satisfaction.
- Evaluated and promptly resolved lodging facility operational issues.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Fostered safe lodging environment with reliable and effective security services.
- Developed and implemented marketing strategies to promote hotel services.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
Cleaner
Motel Sergio
Bangangte Marché B
07.2018 - Current
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Used time management and efficient cleaning methods to meet deadlines.
- Removed trash, debris and other waste materials from premises.
Vendor Stocker
Idéal Solution Group
Douala Akwa
10.2016 - 03.2018
- Managed vendor relationships, negotiating favorable pricing terms for the store and improving overall profitability.
- Implemented loss prevention measures by closely monitoring high-value items and reporting suspicious activities to management.
- Monitored competitor strategies to adjust pricing and promotions accordingly, maintaining a competitive edge in the market.
- Prevented safety hazards within store aisles by keeping walkways clear of excess merchandise.
- Answered customer questions and provided detailed product information.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Maintained stockroom records and generated reports for management.
- Performed inventory control, such as counting, and stocking merchandise.
- Assisted customers in locating products, providing knowledgeable recommendations that led to increased sales.
- Handled product returns efficiently, ensuring customer satisfaction while limiting potential losses for the business.
Education
Associate Of Baccalaureate Studies - Mechanical Engineering
Collège Privé Laïc André Nguebong
Douala Ndogpassi 308.2015
Skills
Cash Handling
Vendor interaction
Guest accommodations
Staff supervision
Dependable and Responsible
Timeline
Hotel Manager
Motel Sergio
10.2018 - Current
Cleaner
Motel Sergio
07.2018 - Current
Vendor Stocker
Idéal Solution Group
10.2016 - 03.2018
Associate Of Baccalaureate Studies - Mechanical Engineering
Collège Privé Laïc André Nguebong