Summary
Overview
Work History
Education
Skills
Languages
Professional references
References
Personal Information
Education and Training
Timeline
AccountManager
Brice Tchuenguia

Brice Tchuenguia

Buea

Summary

Offering 9 years of progressive experience in owning web-based projects from concept and design through testing, implementation and client updates. Diligent about producing exceptionally clean, strong and secure code. Successful at achieving browser, device and operating system compatibility objectives while satisfying client desires and producing robust, sophisticated designs.

Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Attentive and goal-focused brings successful approach to cultivating complex best practices to meet organizational and regulatory expectations. Detail-oriented focus on achieving expected outcomes. Enthusiastic hard worker with expertise in cultivating lucrative client relationships and implementing better processes and procedures. Dedicated Consultant bringing dynamic skills in client oversight, issue resolution, and presentation. Successful juggling multiple tasks and projects simultaneously. Results-driven Consultant with comprehensive experience leading and improving industry operations. Uniquely qualified to navigate rigors of latest standards, specifications and protocols for organizational and regulatory needs fulfillment. Lends complex roadmaps and calls-to-action to regularly achieve ambitious objectives. Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.

Overview

12
12
years of professional experience

Work History

Membre Du Comité Du Carrefour Des Immigrant.e.s F

FrancoQueer
Online
10.2022 - Current
  • Facilitated communication through active management of incoming correspondences, phone calls, emails and letters.
  • Protected beneficiaries' rights by maintaining confidentiality of personal information.
  • Coordinated FrancoQueer events with venues and advised staff of pertinent details.
  • Transmitted information or documents to beneficiaries through email, mailings or facsimile machine.
  • Investigated and analyzed beneficiaries complaints to identify and resolve issues.

Director of Finances, Programs and Adm. Operations

Working For Our Wellbeing
Buea
01.2018 - Current
  • Controlled expenditures and reported monthly actual performance.
  • Contributed to corporate strategy initiatives management across teams through accountability, communication and reporting.
  • Collaborated with functional managers to develop program resource plans and assign program resources.
  • Measured performance across campaigns and events.
  • Worked closely with other departments to support program technical aspects and cost proposals.
  • Generated and delivered reports, program review presentations and other program status updates.
  • Audited operations and processes to enhance brand and manage compliance.
  • Spearheaded program management support for portfolio.
  • Analyzed and interpreted complex data sets and reports.
  • Created tactical relationships with teams to propel projects and attain results.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Proposed or approved modifications to project plans.
  • Recruited and trained new employees to meet job requirements.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Created and managed budgets for travel, training and teambuilding activities.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Assigned work and monitored performance of project personnel.
  • Delegated work to staff, setting priorities and goals.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Produced thorough, accurate and timely reports of project activities.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Oversaw program compliance with requirements, schedule and budget.
  • Reviewed internal reports and identified areas of risk or potential cost savings.
  • Led cross-functional teams in the development of innovative solutions to complex problems.
  • Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
  • Managed annual budgeting process, including forecasting and financial planning.
  • Streamlined supply chain management to reduce costs and improve efficiency.
  • Managed budgeting and financial planning processes for the organization.
  • Prepared presentations for board meetings summarizing key developments within the company.
  • Developed and implemented strategic plans to ensure organizational goals were met.
  • Facilitated collaboration between teams by encouraging open communication channels.
  • Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
  • Collaborated with senior leadership to set long-term objectives for the company.
  • Identified opportunities for improvement in operational performance metrics.
  • Recruited, trained, supervised, evaluated and mentored staff members.
  • Served as a public spokesperson at industry events or conferences.
  • Implemented systems for tracking progress on key initiatives or projects.
  • Developed policies and procedures to ensure compliance with corporate standards.
  • Negotiated agreements with external partners such as contractors or consultants.
  • Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
  • Ensured compliance with all relevant regulations, policies and procedures.
  • Conducted regular meetings with department heads to review progress on strategic initiatives.
  • Coordinated resources across departments to maximize productivity levels.
  • Assessed employee performance against established benchmarks or targets.
  • Coordinated with regulatory bodies to ensure compliance with laws and standards.
  • Cultivated relationships with stakeholders to secure support and funding for key initiatives.
  • Promoted a culture of innovation and encouraged staff to contribute ideas.
  • Partnered with staff to create professional development plans to support personal and business growth.

  • Structured HR consulting services to support clients during organizational developments and changes.
  • Prepared staff work schedules and assigned team members to specific duties.

Consultant Site Supervisor

CARE International au Cameroun
Douala
01.2023 - 10.2023
  • Lead the IBBS work on site.
  • Back-up lead to the regional Coordinator of the Littoral.
  • Kept production team moving forward for progress in daily site operations.
  • Complied with safety procedures and monitored team members for adherence to safety protocols on job sites.
  • Monitored equipment operation during extraction process to detect problems.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Communicated daily progress and incident reports to clients and corporate offices.
  • Delegated work to staff, setting priorities and goals.
  • Adjusted equipment to prepare for excavating and boring geological materials.
  • Monitored construction tasks to meet tight schedules and complete projects on time.
  • Trained and monitored employees to teach daily tasks and improve performance.
  • Completed and distributed accurate and informative progress reports and project records to management.
  • IBBS site coordinator for keys population.
  • Supervised projects to uphold schedule requirements and quality demands.
  • Resolved work issues and team conflicts to promote progress on complex projects.
  • Mentored field personnel in executing tasks to complete projects on time and under budget.
  • Created weekly schedules and daily workflows to support adequate project coverage.
  • Reported project progress, site problems and labor status to supervisors.

Board of Directors Member

Pan Africa ILGA
Johannesburg
11.2021 - 07.2023
  • Attended board meetings and reviewed meeting agendas.
  • Monitored financial affairs of organization and fulfilled fiduciary responsibilities.
  • Brainstormed new business policies and directed program operations.
  • Performed data analysis to evaluate impact of organizational programs.
  • Participated in various committees to meet specialized goals.
  • Utilized networks and resources to inspire collective action and achieve organizational goals.
  • Stayed abreast of trends and issues affecting organizational decisions.
  • Defined and enforced organizational bylaws, rules and policies.
  • Tracked progress of company programs and highlighted potential barriers to success.
  • Maintained confidentiality in regard to internal organizational affairs and information.
  • Approved organizational strategies, budgets and business decisions.
  • Engaged in fundraising and resource development efforts by reaching out to interested partners and donors.
  • Acted as ambassador for organization and routinely arranged meetings with stakeholders.
  • Created program to promote new managers from within, leading to cohesive leadership structure.
  • Executed on-time, under-budget project management to adhere to project road map.
  • Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
  • Signed and approved budgets for new funding and program initiatives.

Bi+ Steering Committee Member

ILGA WORLD
On Line
05.2019 - 07.2023
  • Conducted reviews of 4 concerns to identify root issues and possible solutions.
  • Planned and executed 1 events to broaden reach and improve success of Bi+ initiatives.
  • Met with committee members to review and develop policies and business strategy.
  • Created program to promote new managers from within, leading to cohesive leadership structure.
  • Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
  • Implemented strategic offerings to enhance organizational services.

Consultant

Affirmative Action
Douala
11.2022 - 11.2022
  • Mentored associate consultants to encourage enthusiasm toward tasks and responsibilities.
  • Applied techniques to analyze requirements, system capabilities and workflows.
  • Collaborated with civil society organizations to contribute recommendations and deliver for keys population for Global Funds projects on HIV/Toberculoses/and malaria.
  • Identified needs of customers promptly and efficiently.
  • Implemented strategies to take advantage of new opportunities.
  • Mitigated project conflicts by proactively seeking acceptable outcomes acceptable to stakeholders.
  • Assisted in developing and implementing different workflows and communication processes.
  • Identified risks and assessed potential impact, consulting with clients to prepare mitigation plan.
  • Collaborated with stakeholders to gain complete understanding of project goals and objectives.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.

Commonwealth Youth Network Member

Member
Online
01.2019 - 12.2020
  • Attended monthly meetings through teleconferencing with other.
  • Built partnerships with related organizations to develop support and gain greater attention for important issues.
  • Collaborated with social workers to support patients.
  • Connected individuals with relevant community resources and coordinated referrals.

Executive Director

SID’ADO
Douala
11.2017 - 11.2019
  • Promoted public awareness of mission through outreach, advocacy and online presence.
  • Recruited, hired and trained employees on operations and performance expectations.
  • Hired, trained and mentored 6 staff members to maximize productivity.
  • Reviewed and approved annual operating and capital budgets for company.
  • Determined methods and procedures for staffing requirements and allotment of funds to various departments and projects.
  • Established strategic direction and goals to accomplish objectives.
  • Delivered speeches and attended industry conferences to promote company image and engage with buyers.
  • Created program to promote new managers from within, leading to cohesive leadership structure.

Investigation Officer

CAMNAFAW
Douala
07.2018 - 08.2018
  • Interviewed subjects, targets and witnesses for information verification and corroboration.
  • Ran background checks of individuals to obtain data on character, financial status and personal history.
  • Completed comprehensive face-to-face interviews with subjects, neighbors and employers to generate reports to document investigative findings.
  • Created process to capture, integrate and maintain data supporting field information applications.
  • Trained and mentored field investigators and worked with team lead to identify skills, problem areas and opportunities for staff development and improvement.

Peer Educator

Alternative Cameroun
Douala
01.2017 - 04.2018
  • Established peer-counseling and peer-tutoring on HIV/AIDS prevention and screening programs.
  • Maintaining and monitoring HIV negative and risk exposed person.
  • Collected and registered data on CamCare.
  • Track beneficiaries by making calls following the schedule of appointment.

Customer Service Agent

PCCI Cameroun
Douala
02.2016 - 04.2018
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Managed high-volume of inbound and outbound customer calls.
  • Suggested suitable options for unavailable products and services to retain customers.
  • Helped clients navigate online systems within established frameworks to obtain services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Investigated and solved routine and complex customer issues to earn repeat business.
  • Implemented additional services to maintain exceptional client service ratings.
  • Leveraged reference tools and conducted trainings to improve customer service.
  • Pursued networking opportunities to advance client relations skills and enhance customer satisfaction.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Returned customer calls in established turnaround time to meet company objectives.
  • Set up and activated customer accounts.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Made outbound calls to obtain account information.
  • Consulted with customers to resolve service and billing issues.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Improved customer service wait times to mitigate complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Used proven techniques to de-escalate angry customers during telephone interactions.

Human Rights Officer

Alternative Cameroun
Douala
02.2016 - 01.2017
  • Monitored complaint procedures to process and review complaints.
  • Communicated with workers and supervisors about workplace adherence to laws, importance of statutes and ways to enhance compliance.
  • Assisted with beneficiaries requests and answered questions to improve satisfaction.
  • Assisted in writing pleadings to the authorities for people at risks.
  • Census cases of violations, scam, assaults, discrimination, denials of care to people’s with HIV.

Survey Interviewer IBBS

CAMNAFAW
Douala
03.2016 - 04.2016
  • Used computer-aided telephone interviewing system to record data.
  • Followed detailed instructions for skip and filter questions to obtain and verify complete and valid information.
  • Listened intently and objectively to accurately code responses.
  • Probed for relevant or appropriate information without influencing responses.
  • Communicated survey procedures and objectives to interviewees.
  • Entered participant data into databases.
  • Documented results from participant observations.
  • Verified that interviewees completed survey fully before concluding interview.
  • Supported researchers in planning and executing research.
  • Utilized CRM to record phone calls.
  • Coded and inputted survey results accurately to maintain data integrity.
  • Reviewed results for completeness and accuracy before submitting.
  • Restated questions without altering meaning to facilitate participants' comprehension and collect high-quality data.
  • Interviewed potential participants to determine eligibility.

Peer Educator

SID’ADO
Douala
08.2013 - 01.2016
  • Established peer-counseling and peer-tutoring on HIV/AIDS prevention and screening programs.
  • Maintaining and monitoring HIV negative and risk exposed person.
  • Collected and registered data on CamCare.
  • Track beneficiaries by making calls following the schedule of appointment

Education

L.L.M Programs - Human Rights And Development

University of Buea
07-2025

Professional Bachelor - Mechanical Engineering And Production

University of Douala
12.2015

HND - Mechanical Construction Engineering

University of Douala
07.2014

Brevet De Technicien - Sheet Metal Technology

Government Technical School Bamenda
07.2008

Probatoire De B.T - Sheet Metal Technology

Government Technical School Bamenda
07.2007

Brevets D’Etudes Du Premier Cycles - Espagnol

Government Bilingual High School Bamenda
07.2005

Certificat D’Etudes Primaire -

Government Primary School Montchio1
07.2000

Skills

  • Policy Evaluation
  • Inspections and Reviews
  • Conflict Mediation
  • Portfolio Management
  • Policy Development
  • Annual Planning
  • Budget Planning
  • Profit and Loss Management
  • Leadership and People Development
  • Effective Communicator and Public Speaker
  • Employee Motivation and Performance
  • Judgement and Decision Making
  • Operational Analysis
  • Executive Leadership
  • Complex Problem Solving
  • Integrity and Transparency
  • Financial Management
  • Board Oversight
  • Stakeholder Management
  • Business Development
  • Relationship and Team Building
  • Strategic Planning and Execution
  • Organizational Development
  • Project Oversight
  • Cross-Functional Collaboration
  • Articulate Communication
  • Process Improvement
  • Goal Setting
  • Systems Thinker
  • Human Resources Oversight
  • Thrives Under Pressure
  • Balanced Work Ethic
  • Quality Control Planning
  • Media Relations
  • Mergers and Acquisitions
  • Raising Capital
  • Approachable and Outgoing
  • Results Orientation
  • Expectation Management
  • Business Consulting
  • Innovative and Visionary
  • Risk and Mitigation Analysis
  • Systems Organization
  • ERP Systems
  • Human Resource Information System HRIS
  • MIssion and Vision
  • Departmental Coordination
  • Corporate Strategy and Development
  • Talent Recruitment
  • Solution Innovation
  • Adaptable and Flexible
  • Capital Expenditure Planning
  • Management Team Leadership
  • Analytical and Critical Thinker
  • Resource Utilization
  • Contract Negotiation
  • Turnaround Management
  • People and Culture
  • Program Administration
  • Problem-Solving
  • Customer Service
  • Lobby Maintenance
  • Issue Escalation
  • Decision Making
  • Teamwork and Collaboration
  • Escort Instructions

Languages

French
First Language
English
Intermediate (B1)
B1
Spanish
Elementary
A2

Professional references

  • NKWAIN Hamlet, Executive Director of Working For Our Wellbeing, nkwainhamlet@gmail.com/00237654376198
  • Eric Douglas GUEMNE, Program Officer at Rural Development of Mbieng, ericguemne@yahoo.fr/00237699336282
  • Jean Paul ENAMA, Executive Director of HUMANITY FIRST PLUS CAMEROON, jpenama@humanityfirstcam.org/00237697625154

References

References available upon request.

Personal Information

Education and Training

true

Timeline

Consultant Site Supervisor

CARE International au Cameroun
01.2023 - 10.2023

Consultant

Affirmative Action
11.2022 - 11.2022

Membre Du Comité Du Carrefour Des Immigrant.e.s F

FrancoQueer
10.2022 - Current

Board of Directors Member

Pan Africa ILGA
11.2021 - 07.2023

Bi+ Steering Committee Member

ILGA WORLD
05.2019 - 07.2023

Commonwealth Youth Network Member

Member
01.2019 - 12.2020

Investigation Officer

CAMNAFAW
07.2018 - 08.2018

Director of Finances, Programs and Adm. Operations

Working For Our Wellbeing
01.2018 - Current

Executive Director

SID’ADO
11.2017 - 11.2019

Peer Educator

Alternative Cameroun
01.2017 - 04.2018

Survey Interviewer IBBS

CAMNAFAW
03.2016 - 04.2016

Customer Service Agent

PCCI Cameroun
02.2016 - 04.2018

Human Rights Officer

Alternative Cameroun
02.2016 - 01.2017

Peer Educator

SID’ADO
08.2013 - 01.2016

L.L.M Programs - Human Rights And Development

University of Buea

Professional Bachelor - Mechanical Engineering And Production

University of Douala

HND - Mechanical Construction Engineering

University of Douala

Brevet De Technicien - Sheet Metal Technology

Government Technical School Bamenda

Probatoire De B.T - Sheet Metal Technology

Government Technical School Bamenda

Brevets D’Etudes Du Premier Cycles - Espagnol

Government Bilingual High School Bamenda

Certificat D’Etudes Primaire -

Government Primary School Montchio1

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