Caroline Viviane MOKAM
EXECUTIVE ASSISTANT
YAOUNDE
Summary
Driven and resourceful administrative professional with 10+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Executive Assistant
Bank of Central African States (BEAC)
Yaounde
09.2016 - Current
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Used advanced software to prepare documents, reports and presentations.
- Facilitated training and onboarding for incoming office staff.
- Organized and coordinated conferences and monthly meetings.
- Created expense reports, budgets and filing systems for management team.
- Organized envelopes, postage and mail correspondence for staff and leadership.
- Executed basic banking and bookkeeping tasks.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Special Secretary of the Consul General of Mali
Consulate General of Mali
Douala
04.2012 - 07.2016
- Adhered to social distancing protocols and wore mask or face shield.
- Maintained excellent attendance record, consistently arriving to work on time.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Identified issues, analyzed information and provided solutions to problems.
- Developed team communications and information for meetings.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Onboarded new temps by entering employee information into systems.
Call Center Agent
Orange Cameroon
Douala
02.2009 - 08.2011
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Resolved over (numbers) customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Education
Master of Science - Quality, Hygiene, Safety , Environment
Higher Institue of Management (ISMA)
Douala - Cameroon 10.2014 - 11.2016
Bachelor of Science - Management
Cambridge International School
Douala - Cameroon 10.2005 - 07.2006
Honours Graduate Diploma - Executive Assistant
Cambridge International College
Douala -Cameroon 10.2001 - 08.2003
High School Diploma - Administrative Assistance
Technical High School Douala - Koumassi
Douala - Cameroon 09.2000 - 07.2001
Skills
Business writing
QuickBooks expert
Advanced MS Office Suite
Filing and data archiving
Multi-line phone proficiency
Travel accommodations
Office administration
Schedule & calendar planning
Budgeting
Office management
sport, swimming, reading, internet and shooping
I love to read and practice martial arts
Timeline
Executive Assistant
Bank of Central African States (BEAC)
09.2016 - Current
Master of Science - Quality, Hygiene, Safety , Environment
Higher Institue of Management (ISMA)
10.2014 - 11.2016
Special Secretary of the Consul General of Mali
Consulate General of Mali
04.2012 - 07.2016
Call Center Agent
Orange Cameroon
02.2009 - 08.2011
Bachelor of Science - Management
Cambridge International School
10.2005 - 07.2006
Honours Graduate Diploma - Executive Assistant
Cambridge International College
10.2001 - 08.2003
High School Diploma - Administrative Assistance
Technical High School Douala - Koumassi
09.2000 - 07.2001