Catrina

Became the first Manager in the company.

• Managed to maintain achievement of targets and set higher targets for the following year.
• Created and presented monthly reports to management on sales performance, as well as the solutions and actions for improvement.
• Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
• Cultivated strong professional relationships with vendors and negotiated contracts to achieve the ideal products without compromising quality standards.
• Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
• Resolved customer complaints regarding sales and service. Managed to supervise Post-Wedding Customer Service calls to ensure the quality of service.
• Coached, developed, and motivated the wedding planner team to ensure success in their roles and achieve revenue goals. Held trainings quarterly regarding company philosophy, general hospitality knowledge, wedding planning procedures, and discussions on improvement ideas.

Managed to bring the whole team to adjust to the new work dynamic during the pandemic (Covid-19), as well as managing customers' worries and expectations.

• Provided leadership to team members by setting expectations, delegating tasks and providing feedback.
• Evaluated existing systems and processes regularly for potential improvements or modifications that could work during the pandemic.
• Offered training and support to keep team members motivated, working toward objectives, and to enhance skillsets.
• Resolved customer complaints and adjusted policies to meet changing needs, especially during the pandemic. Managed to renegotiate packages and contracts with vendors that could meet the needs of all parties involved, due to the high number of postponements and cancellations.

• Coordinated team activities and delegated tasks to ensure efficient completion of projects.
• Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
• As a wedding planner, handled 45 satisfied clients. Achieved personal targets, aligned with team targets, in New Customer Introduction, Upselling, and 5-star reviews.

• Organized and coordinated wedding ceremonies and receptions.
• Managed to create and develop Wedding Planning work manuals, consisting of procedures, wedding planning timeline for both planners and clients, and general product knowledge.

• As the starting member of the first branch in Indonesia, I was involved in conducting market research, negotiating and partnering with the best vendors, creating products, and setting goals.