CHENWI FIDELIS CHE
Douala,LT
Summary
Proven expertise in wine pairing and exceptional social perceptiveness highlighted during tenure at Royal Palace Hotel, DK Hotel and Belavie Hotel. Excelled in enhancing guest satisfaction through meticulous food presentation and maintaining high hygiene standards. Demonstrated ability to memorize complex orders, contributing to a significant improvement in service efficiency and customer experience.
Overview
3
3
years of professional experience
Work History
Hotel Waiter
Belavie Hotel
Douala, Litoral
01.2024 - Current
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Resolved guest concerns and issues quickly and effectively.
- Inspected completed meals against individual orders to verify accuracy.
- Served food and beverages to customers.
- Took orders accurately from customers, entered them into the point-of-sale system and relayed to kitchen staff.
- Provided excellent customer service at all times.
- Consistently followed all company policies and procedures regarding guest relations and hospitality services.
Food Waiter
Royal Palace Hotel
Douala, Litoral
03.2023 - 01.2024
- Served food and beverages to patrons and confirmed complete orders.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Reviewed daily specials, menu changes and service specifications.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Communicated effectively with kitchen staff concerning order status updates or special requests from customers.
- Informed customers of daily specials and signature menu items.
Waiter
DK Hotel
Douala, Litoral
01.2022 - 02.2023
- Served food and beverages to patrons and immediately remedied issues with orders.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Addressed complaints to kitchen staff and served replacement items.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Education
High School Diploma -
Saint Paul’s College Nkwen
Bamenda Cameroon08-2019
Skills
- Wine pairing
- Social perceptiveness
- Table setting
- Foreign language
- Order taking
- Memory retention
- Personal grooming
- Food presentation
- Reservation management
- Hygiene standards
Languages
English
First Language
French
Intermediate (B1)
B1
Timeline
Hotel Waiter
Belavie Hotel
01.2024 - Current
Food Waiter
Royal Palace Hotel
03.2023 - 01.2024
Waiter
DK Hotel
01.2022 - 02.2023
High School Diploma -
Saint Paul’s College Nkwen
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