Hi, I’m
Clarisse FOYIH FOIN PENG
Human Resources Manager
Douala,LT
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
years of professional experience
Work History
SONAM Assurances Vie Cameroun
Human Resources Manager
08.2019 - Current
Job overview
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
Zenithe Insurance S.A.
Human Resources Assistant
09.2016 - 07.2019
Job overview
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Coordinated employee training programs to promote professional development and skill enhancement.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Played a key role in conflict resolution efforts, resulting in improved workplace harmony.
- Provided assistance during annual performance review processes, collecting data to help inform evaluations and goal setting initiatives.
Zenithe Insurance S.A
Intern
05.2016 - 08.2016
Job overview
- Boosted social media engagement through creative content creation.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Participated in planning and execution of community outreach programs, strengthening community relations.
- Enabled more organized inventory system by cataloging company assets.
- Compiled and presented reports on competitor analysis, offering valuable insights for strategic decisions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Contributed to positive work environment by actively participating in team-building activities.
- Collaborated on marketing campaign that significantly increased brand awareness.
- Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction.
Education
University of GloucestershireCheltenham, England
MBA from Human Resources Management
04.2001
University of BueaBuea, Cameroon
Bachelor of Science from Common And Civil Law
04.2001
St Sylvester's Catholic High SchoolNorth West, Cameroon
High School Diploma
04.2001
Skills
Workforce planning
HR processes & systems
Change management
Business Administration
Recruitment methodologies
Employment legislation
Document management
Equal opportunities
Absence management
Career management
Identifying potential
Hiring strategies
Languages
English
Proficient
C2
French
Upper intermediate
B2
Timeline
Human Resources Manager
SONAM Assurances Vie Cameroun
08.2019 - Current
Human Resources Assistant
Zenithe Insurance S.A.
09.2016 - 07.2019
Intern
Zenithe Insurance S.A
05.2016 - 08.2016
University of Gloucestershire
MBA from Human Resources Management
04.2001
University of Buea
Bachelor of Science from Common And Civil Law
04.2001
St Sylvester's Catholic High School
High School Diploma
04.2001