Colette Tasha
Bilingual Customer Service Executive
Douala,LT
Summary
Dedicated bilingual Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of post-secondary education
2
2
Languages
Work History
Regional E-sales Executive
KENYA AIRWAYS
Douala, LT
2011.06 - 2011.11
- Delivered exceptional customer service by addressing client concerns and providing product solutions.
- Increased customer enrollment in frequent flyer programs and additional service usage by directly engaging customers and presenting appealing benefits, contributing to overall revenue growth.
- Established strong relationships with key clients, resulting in business expansion and revenue growth.
- Increased regional sales by developing and implementing strategic sales plans.
- Drove consistent customer satisfaction through timely resolution of issues related to shipments or orders.
- Developed and maintained positive relationships with clients in assigned sales territories.
- Finalized sales contracts with high-value customers.
Customer Service Officer
TSYS EMEA
2011.06 - 2011.11
- Assisted call-in customers with questions and orders.
- Helped approximately 75 inbound calls and responded to at least 30 emails on a daily basis.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Completed data entry to record call notes, suggestions and questions.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Sales Development Representative
COCA-COLA ENTERPRISES
2011.06 - 2011.11
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Expanded client base by conducting market research to identify new prospects and potential business opportunities.
- Crafted persuasive sales pitches to communicate value of company products and services.
- Built relationships with customers and community to promote long term business growth.
Education
Bachelor of Science - Journalism And Mass Communication
UNIVERSITY OF BUEA
Cameroon 2004.09 - 2007.08
MA - Advertising and Marketing
COVENTRY UNIVERSITY
United Kingdom 2008.09 - 2009.09
Skills
Customer relationship management
Issue escalation
Payment management
Complaint handling
Account management
Call center experience
Relationship building
Effective communication
Timeline
Regional E-sales Executive
KENYA AIRWAYS
2011.06 - 2011.11
Customer Service Officer
TSYS EMEA
2011.06 - 2011.11
Sales Development Representative
COCA-COLA ENTERPRISES
2011.06 - 2011.11
MA - Advertising and Marketing
COVENTRY UNIVERSITY
2008.09 - 2009.09
Bachelor of Science - Journalism And Mass Communication
UNIVERSITY OF BUEA
2004.09 - 2007.08