Summary
Overview
Work History
Education
Skills
Languages
References
Personal Information
Leadership And Extracurricular Activities
Languages
Timeline
Generic
TEDONGMOUO KOUTI  CYNTHIA

TEDONGMOUO KOUTI CYNTHIA

Douala,LT

Summary

Dynamic and results-driven Management and Marketing professional, eager to leverage my strong leadership, client management, and data recording skills within a forward-thinking organization. Having worked as stock controller, cashier, customer service representative and Teller, I excel in fast-paced environments and thrive under pressure. My passion for continuous learning and professional growth commits me to contribute innovative solutions and drive excellence in a collaborative setting.

Overview

8
8
years of professional experience

Work History

Teller/Customer Service

Njimuyah Cooperative Credit Union
Bonaberi
10.2023 - Current
  • Efficiently process over 50 transactions daily, ensuring accuracy and adherence to financial regulations.
  • Enhance customer satisfaction by resolving inquiries and issues promptly, achieving a 95% satisfaction rating based on feedback surveys.
  • Assisted in training new staff on customer service protocols and transaction processing, improving team efficiency by 20%.
  • Developed and implemented a new filing system that reduced document retrieval time by 30%.
  • Contributed to a 15% increase in membership through proactive engagement and community outreach initiatives.

Deputy Project Director

Life Changing Humanitarian Association
09.2022 - 08.2023
  • Need assessment through focused group discussions and seminars with community stakeholders, leaders and other community-based organizations in relegated communities.
  • Participate in grant writing exercises sourcing funding for the organization.
  • Monitor and evaluate projects that have been Implemented by the organization.
  • Provide monthly, quarterly and annual reports to the project director for onward transmission to the CEO.
  • Perform other duties as assigned by the project director or the CEO of the organization.

Public Relations Officer

Tembu Academy
09.2021 - 08.2022
  • Develop and implement strategic communication plans to effectively convey the organizations message to key stake holders.
  • Build and maintain strong relationship with media outlets and journalist to promote positive coverage in line with the organization's goals.
  • Act as a spokesperson, managing the flow of information to maintain the organizations reputation.
  • Produce articles and social media content to enhance public perception and engage target audience.
  • Organize and manage promotional events and press conferences to increase visibility and foster community engagement.

Stock Controller/Cashier

Cash n Carry Supermarket
Bamenda
11.2020 - 07.2021
  • Managed inventory levels, reducing stock discrepancies by 25% through rigorous monitoring and reporting.
  • Processed an average of 150 transactions daily, maintaining a cash drawer accuracy rate of 98%.
  • Led a team of five in the implementation of a new inventory management system, improving stock turnover by 30%.
  • Trained and mentored new cashiers, resulting in a 40% reduction in training time and improved service speed.
  • Conducted weekly sales analysis, contributing to strategic decisions that increased sales by 10% over six months.

Team Leader

Orange Pulse
Bamenda
01.2018 - 01.2021
  • Coordinated a team of 10 to execute community outreach programs, increasing brand visibility and engagement by 50%.
  • Developed and implemented marketing strategies that led to a 20% increase in new customer acquisitions within the first year.
  • Organized training sessions for team members, thus enhancing skills in customer engagement and product knowledge.
  • Successfully managed a budget of 500,000fcfa for promotional activities, ensuring optimal resource allocation and spending.
  • Evaluated team performance quarterly, providing constructive feedback that improved overall team productivity by 15%.

Intern

Société Camerounaise de Savonnerie
Bafoussam
08.2019 - 08.2019
  • Assisted in the recruitment process, reviewing over 100 applications and conducting initial screenings.
  • Conducted employee satisfaction surveys, analyzing results and providing actionable insights to management.
  • Supported payroll processing for a team of 50 employees, ensuring timely and accurate payments.

Education

M.Sc. - Marketing

University of Bamenda
12.2022

B.Sc. - Management

University of Bamenda
12.2020

GCE Advanced Level -

GBHS Bamenda
12.2016

GCE Ordinary Level -

GHS Bokwaongo Buea
12.2014

Skills

  • Time Management
  • Leadership
  • Customer Service Excellence
  • Data Management
  • Inventory Control
  • Marketing Strategy Development
  • Proficient in Microsoft Office
  • Adaptability

Languages

  • English
  • French

References

  • Miss Lumnwi Ivoline, 237 650 502 231, Manager, Njimuyah Cooperative Credit Union Ltd
  • Mr Fornjum Promise, 237 677358650, CEO, Life Changing Humanitarian Association
  • Mr Tembu Blessed, 237 670897138, CEO, Tembu Academy
  • Mr Afegenui Marcel, 237 679936521, CEO, Cash N Carry Supermarket

Personal Information

  • Date of Birth: 07/03/98
  • Marital Status: Single

Leadership And Extracurricular Activities

  • Class Coordinator, Master of Science Class, University of Bamenda, 2020/2021, Coordinated academic and extracurricular activities for the MSc cohort, ensuring effective collaboration and support among classmates., Facilitated discussions on course materials and organized events that fostered professional networking and growth.
  • Class Coordinator, Bachelor of Science Class, University of Bamenda, 2018/2019 & 2019/2020, Led class activities and facilitated communication between faculty and students, ensuring a cohesive learning environment., Organized study groups and events that promoted academic excellence and community building among classmates.
  • Treasurer, Student Government Association, Faculty of Economics and Management Sciences, University of Bamenda, 2020/2021, Managed financial resources and budgeting for student activities., Collaborated with faculty and peers to address student concerns, enhancing the overall academic experience.
  • Rising Champions Program, Success Activators Academy, 09/01/20, Completed a one-month leadership program focused on business development and impactful leadership strategies., Developed skills in team management, strategic planning, and effective communication, preparing for future leadership roles.
  • Journalism and Communication Club, GBHS Bamenda, 2014-2016, Actively participated in various activities, gaining foundational journalism skills in news broadcasting, special reporting, and debates., Engaged in theater arts, enhancing public speaking and presentation skills through creative expression., Contributed to inter-college journalism communications, fostering collaboration and networking among peers.

Languages

English
First Language
French
Intermediate
B1

Timeline

Teller/Customer Service

Njimuyah Cooperative Credit Union
10.2023 - Current

Deputy Project Director

Life Changing Humanitarian Association
09.2022 - 08.2023

Public Relations Officer

Tembu Academy
09.2021 - 08.2022

Stock Controller/Cashier

Cash n Carry Supermarket
11.2020 - 07.2021

Intern

Société Camerounaise de Savonnerie
08.2019 - 08.2019

Team Leader

Orange Pulse
01.2018 - 01.2021

M.Sc. - Marketing

University of Bamenda

B.Sc. - Management

University of Bamenda

GCE Advanced Level -

GBHS Bamenda

GCE Ordinary Level -

GHS Bokwaongo Buea
TEDONGMOUO KOUTI CYNTHIA