Microsoft Excel
DASI RAVEN ANONG ANGUM
Banking And Finance
Mendong ,Yaounde
Summary
Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Front Desk Officer / Secretary
Henrico Jeep Enterprise
Yaounde , Center Region
01.2022 - Current
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Answered and directed calls using multi-line switchboard.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Entered Type data into Software system and updated customer contacts, Type and Type information to keep records current.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Carefully transcribed phone messages and relayed to appropriate personnel within Number minutes of each call.
- Recorded expenses and maintained accounting records in Software.
- Resolved Type issues quickly by using Skill and Skill, effectively reducing customer complaints by Number%.
- Scheduled appointments and provided Number follow-up calls to clients Timeframe.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Excellent communication skills, both verbal and written.
- Resolved problems, improved operations and provided exceptional service.
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
Customer Service Representative
Mobile Telephone Network (MTN) Cameroon
Yaounde , Center Region
07.2019 - 11.2021
- Developed team communications and information for Type meetings.
- Worked with Type customers to understand needs and provide Type service.
- Handled Number calls per Timeframe to address customer inquiries and concerns.
- Increased customer satisfaction by resolving Product or Service issues.
- Resolved Type problems, improved operations and provided exceptional client support.
- Transported Product or Service to customer locations Timeframe.
- Maintained excellent attendance record, consistently arriving to work on time.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked flexible hours across night, weekend, and holiday shifts.
Bank /Academic Internship
CCC (community Credit Company) PLC
Yaounde , Center Region
06.2015 - 07.2015
- Worked with Type customers to understand needs and provide Type service.
- Maintained excellent attendance record, consistently arriving to work on time.
- Increased customer satisfaction by resolving Product or Service issues.
Education
Higher National Diploma (HND) - Banking And Finance
SIANTOU HIGHER INSTITUTE
Yaounde 09.2014 - 08.2016
Bachelor - Banking And Finance
BUEA UNIVERSITY
Yaounde 2021.10 - 2022.11
Skills
Credit and collections
undefinedSoftware
Microsoft Word
Interests
Reading
Singing
Writing
Traveling
Timeline
Front Desk Officer / Secretary
Henrico Jeep Enterprise
01.2022 - Current
Bachelor - Banking And Finance
BUEA UNIVERSITY
2021.10 - 2022.11
Customer Service Representative
Mobile Telephone Network (MTN) Cameroon
07.2019 - 11.2021
Bank /Academic Internship
CCC (community Credit Company) PLC
06.2015 - 07.2015
Higher National Diploma (HND) - Banking And Finance
SIANTOU HIGHER INSTITUTE
09.2014 - 08.2016
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