Didier Armand MOUNKPOUNDAP

In charge of supervising local opérations for the city oh yaounde, such as clearing via SYSTAC and SYGMA, issu ingénieur and managing certified checks, salaries payment and pensions as well as any customer order

Actively involve in the recovery of funds resulting from operational errors of the department (several hundred million recovered per year)

Responsable of the follow-up on internal accounts( identification and correction of suspenses within the planned deadlines)

Management of complaints from both internal and external clients

Management of the branch general resources (link with various services providers, monitoring of good fonctionning of equipments such as generator-vehicles-safety dispositions-ATM-inverters-counters machines...

• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Introduced customers to other bank team members to help meet financial needs.
• Created teller schedule to keep weekly and weekend shifts properly staffed.
• Replenished ATM funds in empty canisters prior to validation process.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
• Recognized and prevented fraudulent activities and suspicious transactions.
• Developed and implemented innovative strategies to improve customer satisfaction and increase sales.
• Mentored and trained new tellers on bank procedures and customer service standards.
• Enforced compliance with bank regulations and policies to reduce financial risks.
• Managed daily bank operations by processing customer transactions and providing exceptional customer service.
• Educated customers on online banking and mobile banking applications.
• Cross-sold credit cards, loans and other bank products.
• Maintained friendly and professional customer interactions.
• Processed wide variety of retail banking transactions for personal and commercial customers.
• Executed wire transfers, stop payments and account transfers.

• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
• Educated customers on use of banking website and mobile apps.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Identified sales opportunities and referred customers to branch partners in financial services.
• Maintained accurate records of customer transactions in line with bank procedures.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Followed up on customer complaints and provided solutions to enhance customer satisfaction.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Referred customers to other banking departments for specialized services.
• Maintained friendly and professional customer interactions.
• Arranged monies received in cash boxes and coin dispensers according to denomination.

SGBC branch Bonanjo: réception, orientation of customers, complaint management, accounts opening, setting up loan files

SGBC branch headquarters ( treasury and market department, bank secretary, foreing services): Financier and stock exchange opérations, credit analyses, international tranfers.

Internship concluded by writhing a report with the theme : the role of PSI on the cameroonian financial market case of SGBC.