Summary
Overview
Work History
Education
Skills
Timeline
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DIKONGUE EBENYE ORNELLA-LUCRESSE

DIKONGUE EBENYE ORNELLA-LUCRESSE

Finance Analyst And Sales Personnel
Yaoundé ,Center

Summary

YAOUNDE, CAMEROON FINANCE AND SOCIAL MEDIA PERSONNEL Motivated and ambitious finance student with a friendly personality and with finance sales and customer service experience, including the ability to communicate to customers clearly and politely, organized and willing to accept responsibility and bring innovative ideas to efficiently run businesses with accordance with established policies and procedures.

Overview

6
6
years of professional experience
8
8
years of post-secondary education
2
2
Languages

Work History

Financial Analyst for Startups

Self Employed
Yaounde , Center
04.2022 - Current
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Resolved problems, improved operations and provided exceptional service.
  • Delivered services to customer locations within specific timeframes.

Sales Manager

Lion Automobile
Yaoundé , Center
03.2020 - Current
  • Providing customers a personalized, friendly and efficient cashiering service
  • Learn daily cashbook management
  • Recording of money received and paid out
  • Treating of budget daily
  • Helping to resolve customer complaints.
  • Researched competitors' activities and products to uncover new trends
  • Used vendor expertise to deliver educational content to sales team.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Interpreted sales and pricing policies to departmental personnel and customers.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Established and cultivated solid business relationships with new or existing customers.
  • Maintained marketplace visibility marketplace by participating in industry-related and community activities.
  • Met with clients, delivering presentations and educating on product and service features and offerings.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan.

Cashier and Daily Collector

Business And Career Micro Finance
Yaoundé , Center
09.2021 - 03.2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Addressed customer needs and made product recommendations to increase sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Tallied cash drawer at beginning and end of each work shift.

Sales Agent

Tailors Of Cameroon
Yaoundé , Center
10.2019 - 10.2021
  • Explained features and advantages of Type products or services to promote sales.
  • Negotiated pricing with vendor suppliers to fit customer budgets and generate maximum gross profit.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
  • Documented customer interactions using SalesForce to capture data in processing system.
  • Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
  • Exceeded goals for new accounts in single sales cycle.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.

Education

MASTER’S IN BUSINESS ADMINISTRATION - FINANCIAL MANAGEMENT

PAN AFRICAN INSTITUTE OF DEVELOPMENT YAOUNDÉ
Cameroon
10.2020 - Current

BACHELOR’S DEGREE - BANKING AND FINANCE AT

SIANTOU YAOUNDé
Cameroon
09.2017 - 08.2018

HIGHER NATIONAL DIPLOMA - BANKING AND FINANCE BAMENDA EXTERNAL

UNIVERSITY OF BAMENDA
CAMEROON
09.2014 - 07.2017

GCE ADVANCE - Economics

SAKER BAPTIST COLLEGE LIMBE
Cameroon
01.2012 - 01.2014

Skills

SOFT AND TECHNICAL SKILLS

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Timeline

Financial Analyst for Startups

Self Employed
04.2022 - Current

Cashier and Daily Collector

Business And Career Micro Finance
09.2021 - 03.2022

MASTER’S IN BUSINESS ADMINISTRATION - FINANCIAL MANAGEMENT

PAN AFRICAN INSTITUTE OF DEVELOPMENT YAOUNDÉ
10.2020 - Current

Sales Manager

Lion Automobile
03.2020 - Current

Sales Agent

Tailors Of Cameroon
10.2019 - 10.2021

BACHELOR’S DEGREE - BANKING AND FINANCE AT

SIANTOU YAOUNDé
09.2017 - 08.2018

HIGHER NATIONAL DIPLOMA - BANKING AND FINANCE BAMENDA EXTERNAL

UNIVERSITY OF BAMENDA
09.2014 - 07.2017

GCE ADVANCE - Economics

SAKER BAPTIST COLLEGE LIMBE
01.2012 - 01.2014
DIKONGUE EBENYE ORNELLA-LUCRESSEFinance Analyst And Sales Personnel