DIKONGUE EBENYE ORNELLA-LUCRESSE
Finance Analyst And Sales Personnel
Yaoundé ,Center
Summary
YAOUNDE, CAMEROON FINANCE AND SOCIAL MEDIA PERSONNEL Motivated and ambitious finance student with a friendly personality and with finance sales and customer service experience, including the ability to communicate to customers clearly and politely, organized and willing to accept responsibility and bring innovative ideas to efficiently run businesses with accordance with established policies and procedures.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Financial Analyst for Startups
Self Employed
Yaounde , Center
04.2022 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained energy and enthusiasm in fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
- Delivered services to customer locations within specific timeframes.
Sales Manager
Lion Automobile
Yaoundé , Center
03.2020 - Current
- Providing customers a personalized, friendly and efficient cashiering service
- Learn daily cashbook management
- Recording of money received and paid out
- Treating of budget daily
- Helping to resolve customer complaints.
- Researched competitors' activities and products to uncover new trends
- Used vendor expertise to deliver educational content to sales team.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Interpreted sales and pricing policies to departmental personnel and customers.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Established and cultivated solid business relationships with new or existing customers.
- Maintained marketplace visibility marketplace by participating in industry-related and community activities.
- Met with clients, delivering presentations and educating on product and service features and offerings.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan.
Cashier and Daily Collector
Business And Career Micro Finance
Yaoundé , Center
09.2021 - 03.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Tallied cash drawer at beginning and end of each work shift.
Sales Agent
Tailors Of Cameroon
Yaoundé , Center
10.2019 - 10.2021
- Explained features and advantages of Type products or services to promote sales.
- Negotiated pricing with vendor suppliers to fit customer budgets and generate maximum gross profit.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Documented customer interactions using SalesForce to capture data in processing system.
- Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
- Exceeded goals for new accounts in single sales cycle.
- Increased sales by offering advice on purchases and promoting additional products.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Education
MASTER’S IN BUSINESS ADMINISTRATION - FINANCIAL MANAGEMENT
PAN AFRICAN INSTITUTE OF DEVELOPMENT YAOUNDÉ
Cameroon 10.2020 - Current
BACHELOR’S DEGREE - BANKING AND FINANCE AT
SIANTOU YAOUNDé
Cameroon 09.2017 - 08.2018
HIGHER NATIONAL DIPLOMA - BANKING AND FINANCE BAMENDA EXTERNAL
UNIVERSITY OF BAMENDA
CAMEROON 09.2014 - 07.2017
GCE ADVANCE - Economics
SAKER BAPTIST COLLEGE LIMBE
Cameroon 01.2012 - 01.2014
Skills
SOFT AND TECHNICAL SKILLS
Microsoft wordMicrosoft excelPowerpointGlobal bankExcellent team spiritDisciplineFlexibleOpen to learningPerforming finishing work
Graduate placement efforts
Information gathering
Understanding of financial performance
Financial monitoring and forecasting
Timeline
Financial Analyst for Startups
Self Employed
04.2022 - Current
Cashier and Daily Collector
Business And Career Micro Finance
09.2021 - 03.2022
MASTER’S IN BUSINESS ADMINISTRATION - FINANCIAL MANAGEMENT
PAN AFRICAN INSTITUTE OF DEVELOPMENT YAOUNDÉ
10.2020 - Current
Sales Manager
Lion Automobile
03.2020 - Current
Sales Agent
Tailors Of Cameroon
10.2019 - 10.2021
BACHELOR’S DEGREE - BANKING AND FINANCE AT
SIANTOU YAOUNDé
09.2017 - 08.2018
HIGHER NATIONAL DIPLOMA - BANKING AND FINANCE BAMENDA EXTERNAL
UNIVERSITY OF BAMENDA
09.2014 - 07.2017
GCE ADVANCE - Economics
SAKER BAPTIST COLLEGE LIMBE
01.2012 - 01.2014