DR. YNES FOLEKEAGNI LONTCHI
Douala
Summary
Reputably successful pharmacist and lactation specialist with a track record at VERZ and Pharmacy Saint Nicolas, she excels at problem-solving and has outstanding pharmaceutical knowledge. Especially strong at developing relationships with clients, assembling teams, and improving patient care via careful medication dispensation and creative service options, such as a digital prescription service, which greatly increased department output and patient access to drugs. Exhibited excellent bilingual communication skills, a mastery of negotiating intricate business contracts, and dedicated to achieving high retention and satisfaction rates.
Overview
3
3
years of professional experience
Work History
Pharmacy Call Center Representative
VERZ
01.2023 - Current
- Provided exceptional support to patients navigating insurance issues, facilitating timely access to medications.
- Managed a high volume of inbound calls while maintaining composure under pressure and delivering excellent service.
- Assisted pharmacists in verifying medication orders, ensuring patient safety and proper drug utilization.
- Elevated overall department performance by actively participating in team meetings, sharing best practices, and offering constructive feedback when necessary.
- Collaborated with healthcare providers to resolve medication discrepancies, resulting in improved patient care.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Community Pharmacy Assistant
PHARMACY SAINT NICOLAS
01.2022 - Current
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Mentored and trained new pharmacists and pharmacy technicians, fostering a supportive work environment focused on professional growth.
- Collaborated with insurance providers to resolve billing discrepancies, ensuring timely reimbursement for pharmacy services.
- Implemented digital prescription service, increasing accessibility for remote and mobility-impaired patients.
Education
INTERNATIONAL BOARD CERTIFIED LACTATION CONSULTANT - CERTIFICATE
WALDEN UNIVERSITY
Minneapolis Minnesota USA06.2024
Ph.D. - Pharmacy
FACULTY OF MEDICINE AND PHARMACEUTICAL SCIENCES
UNIVERSTY OF DOUALA10.2023
Skills
Professionalism
Market awareness
Pharmaceutical knowledge
Problem-solving skills
Customer Relationship Management
English and French Fluency
Brand representation
Adaptability and Flexibility
Analytical Thinking
Team building
Additional Information
ENTREPRENEURSHIP
EASY LACTATION-Founder and managing director ,Sorepco Bonamoussadi, Douala:
A company that promotes breastfeeding by providing lactation equipments and counsel to nursing mothers.
REFERENCES
Pr. ADIOGO DIEUDONNE : Head of division of academic activities, pedagogy and research at the faculty of medicine and pharmaceutical sciences of the university of DOUALA. (d_adiogo@yahoo.fr)
Dr. FRANCK VERZEFE : President of the E-PHARMACY Commission at the national pharmaceutical society of Cameroon. (verzefefranck@gmail.com)
Dr. MATIP ESSIMI STEPHANE GEORGE : President of Division E, representing pharmacy assistants at the national pharmaceutical society of cameroon.(matipgeorges02@gmail.com)
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Interests
Volunteering for health initiatives
Project management
Cooking healthy meals
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- MEMBER OF THE NATIONAL PHARMACEUTICAL SOCIETY OF CAMEROON
- CORE MEMBER OF PRECIOUS LACTATION: a community of women that advocates for breastfeeding.
- MEMBER OF INTENTIONAL WOMAN: a purpose-driven woman empowerment association
Timeline
Pharmacy Call Center Representative
VERZ
01.2023 - Current
Community Pharmacy Assistant
PHARMACY SAINT NICOLAS
01.2022 - Current
INTERNATIONAL BOARD CERTIFIED LACTATION CONSULTANT - CERTIFICATE
WALDEN UNIVERSITY
Ph.D. - Pharmacy
FACULTY OF MEDICINE AND PHARMACEUTICAL SCIENCES
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