Blanche Egbe Bessong
Douala
Summary
Customer-focused professional, knowledgeable about travel destinations, industry trends and best practices for managing trips. Articulate communicator skilled at answering questions and resolving anxiety whilst exciting clients for trips. Skilled travel industry professional with administrative and relationship building skills. Expertly arranged single and group packages balancing financial, schedule and personal needs. Analytical problem-solver with great follow through on problems. Responsible Sales and Counter Agent passionate about delivering outstanding quality and service. Offering 05 years of experience in industry with history of recognition for performance.
Diligent about administering tests in line with outlined procedures. Well-versed in distributing and collecting materials, managing supplies and updating test logs. Organized, objective and motivated to keep testers honest.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Invigilator
British Council
11.2023 - Current
- Fill the Health and Safety form before the start of the test
- Represent British Council by upholding integrity
- Invigilate exams in accordance to British Council policies and standards
- Assist where needed even if I received allocation for different task
- Multi-tasking
- Setting up of exam halls, verification of headphone before each exams
- Power point production to ease the transmission of announcements to candidates prior to the exam day
- Ensuring the computers are functioning well before each session of the IELTS on Computer
- Work under pressure
- Punctual and neat
- Availability to want to learn new skills
- Team spirit
- Give daily reports via the venue phone
- Work on the IAM machine for registration and verification of candidates before the test
- Pick up and drop off test materials
- Verify setup for VCS and ensure the VCS exams run smoothly
- Filling of all documents at the beginning, during and at the end of each exam day
- Educating candidates prior to the exam on writing materials, writing time, writing venue, what is allowed and what isn't allowed at the exam venue, collection of result points
- Work at the ushering department, body scanning department, belongings areas, covid desk in a means to make the work go smoothly and faster
- Drawing and presentation of seating plans at the end of the LRW exam
- Collection, counting and double counting of exam materials
- Import and export candidate's data in to the IAM system.
Counter Sales Agent
VIVI TRAVELS YAOUNDE
07.2023 - 10.2023
- Do flight reservations, hotel reservations for clients depending on their travel destinations
- Handle the cash box and send daily reports for better follow up
- Reply mails, send mails and pick incoming calls from clients and update them as per their queries
- Build good rapports and communication with clients as I always strive to give them the best fares to their destinations while respecting their budget
- Printed tickets, passes and brochures for customers and explained terms of each
- Balanced customer requirements and budgets against travel goals and industry trends to create optimal packages
- Coordinated transport, hotel and attractions bookings for parties of travelers
- Tracked customer information, interactions and trip plans with Amadeus, Galileo, Sabre, Farelogix and Top travel trip systems
- Organized financial statements outlining costs and fee schedule for customers
- Employed clever upselling techniques to increase holiday price by communicating holiday extras, deals and packages to customers
- Managed and independently resolved customer issues and complaints regarding travel plans, government paperwork and booked packages
- Collected full and partial payments for travel services following remittance schedules
- Compiled travel information and schedules into clear itineraries and document packages for travelers
- Offered clients brochures and pamphlets detailing tourist attractions, resorts and dining options in desired destinations
- Educated customers about visas and documents required for specific travel destinations
- Worked with Amadeus, Galileo, Sabre, Farelogix and Top travel trip platforms to investigate travel options and plan organised trips.
Sales and Marketing Agent
BLUEBERRY TRAVEL
07.2022 - 05.2023
- Processed marketing purchase orders and invoicing with Management approval
- Maintained extensive expertise of product range to answer questions and complete sales jobs without hesitation
- Assisted in developing effective and successful marketing strategies, designing to increase brand awareness, customer retention and sales
- Developed a wide range of marketing materials, including branding brochures, adverts, signage and direct mail
- Created various marketing strategies for businesses including social media, campaigns, digital, advertising and print
- Built extensive relationships by regularly communicating through email and phone
- Attended trade shows and travels to meet clients as needed, acting as a company representative
- Kept updated on market trends, competitor activities, sales opportunities and threats through regular research and SWOT analysis
- Updated marketing schedules and budgets in line with marketing plans set by managers
- Maintained excellent customer relationships by going the extra mile to sort and answer queries, as well as resolve complaints
- Executed all marketing activities in line with crucial vendor marketing to deliver quality messaging and brand-focused content
- Generated new ideas for marketing to support sales and acquire fresh distributors
- Managed marketing budgets by evaluating methods and performance to maximise advertising
- Followed up with customers to offer additional support and check resolution satisfaction
- Composed monthly sales reports to brief management regarding performance and revenues
- Evaluated customer preferences and needs to establish productive and long lasting relationships
- Participated in ongoing training to broaden knowledge, acquire more skills and improve performance
- Registered customer information on database to retain accurate records and enable tracking history
- Attended meetings to discuss sales strategies and ways to improve services
- Informed customers of promotions and special offers to increase sales and revenue
- Demonstrated courtesy, respect and patience in dealing with customers to comply with company policies and procedures
- Handled high-volume telephone calls to address and resolve customer queries
- Kept organised calendar and set up new appointments for field personnel resolving issues
- Listened to individual complaints with open mind and asked detailed questions to understand issues
- Processed refunds, exchanges and service requests for customers
- Monitored email to promptly collect and respond to complaints
- Maintained constant presence at front counter to receive enquiries
- Kept detailed records of customer interactions for future reference
- Provided information on after-sales services for comprehensive support
- Referred customers to team leaders and expert advisers for complex inquiries.
Counter Sales Agent
PSV VOYAGES
10.2018 - 05.2022
- Promoted use of travel insurance to protect travellers during trips
- Printed tickets, passes and brochures for customers and explained terms of each
- Educated customers about visas and documents required for specific travel destinations
- Compiled travel information and schedules into clear itineraries and document packages for travellers
- Balanced customer requirements and budgets against travel goals and industry trends to create optimal packages
- Attended networking events, travel industry shows and conferences to stay up to date on tourism industry developments and hot destinations
- Helped clients select perfect holiday based on needs, budget and specifications
- Worked with Amadeus, Sabre, Galileo, Farelogix and Top Travel Trip platforms to investigate travel options and plan organised trips
- Processed customer transactions and provided documentation, booking confirmations and receipts
- Coordinated transport, hotel and attractions bookings for travellers
- Spoke to customers in multiple languages to resolve problems and answer questions
- Maintained clean, safe working environments to eliminate accident risks
- Measured and accurately processed materials to minimise wastage
- Managed complaints with calm, clear communication and problem-solving
- Handled customer concerns and escalated major issues to supervisor
- Achieved service time and quality targets
- Organised files to support efficiency and traceability
- Built and maintained courteous and effective working relationships
- Planned and executed new strategies to increase sales
- Demonstrated consistent hard work and dedication to achieve results and improve operations
- Created plans and communicated deadlines to complete projects on time
- Managed bookings to optimise team availability
- Operated tills to accurately process cash and credit card transactions.
Education
Higher National Diploma - NURSING
BIAKA UNIVERSITY INSTITUTE OF BUEA
01.2019
A-Levels - ARTS
ATLANTA BILINGUAL COMPREHENSIVE HIGH SCHOOL
01.2013
Skills
- Open to new skills and techniques
- Willingness and availability to learn new things
- Open to corrections
- Mastery of so many things
- Fast learner and rapid understanding
- Working under pressure
- Travel coordination
- Holiday package upselling
- MICE travel
- Deposit management
- Complaint management
- Global tourist attraction knowledge
- Material Collection
- Classroom Management Techniques
- Behavior Monitoring
- Exam Proctoring
- Student Safety
- Log Updating
- Student Rapport-Building
- Test Administration
- Materials Distribution
- Document Coordination
- Security Testing
- Classroom Instruction
- Data Entry Software
- Critical Thinking
- Classroom Management
- Audio Equipment
- Staff Meetings
- Safety Standards
- Complaint Reviews
- Providing Feedback
- Documentation Skills
- Irregularity Reporting
- Microsoft PowerPoint
- Audiovisual Equipment Maintenance
- Microsoft Word
- Document Conversion
- Team Teaching
- Microsoft Excel
- Emergency Support
- Emergency Procedures
Accomplishments
- Recognised by management for having behaviours, leading to increased gains.
- Increased company profits by signing many good deals with corporate companies and international organizations and schools.
- Built and nurtured key client relationships to grow profit.
- Recognised by management for being determined, goal oriented and bringing many clients.
Languages
English
French
References
- Ms Che Unity, Test Day Delivery and Logistics Coordinator | British Council 679 61 62 65
- Mrs Vivian Ayuk, Director of VIVI TRAVELS, 674 00 81 00
- Mr Manoj Kumar, Country Director of BLUEBERRY TRAVELS CAMEROON, 693 93 03 94
- Mr Guy Sandje, Chief of Counter of PSV VOYAGES DOUALA, 696 63 59 16
Hobbies and Interests
- Traveling
- Singing
- Dancing
- Biking
- Reading and learning
- Research oriented
- Trying new skills
- Availability to learn new horizons
Certification
- Introduction to Exam invigilation
- Invigilating IELTS
- Invigilating IELTS for UKVI
- Child protector awareness
- Video Call Speaking for venue staff
Timeline
Invigilator
British Council
11.2023 - Current
Counter Sales Agent
VIVI TRAVELS YAOUNDE
07.2023 - 10.2023
Sales and Marketing Agent
BLUEBERRY TRAVEL
07.2022 - 05.2023
Counter Sales Agent
PSV VOYAGES
10.2018 - 05.2022
Higher National Diploma - NURSING
BIAKA UNIVERSITY INSTITUTE OF BUEA
A-Levels - ARTS
ATLANTA BILINGUAL COMPREHENSIVE HIGH SCHOOL
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