Edgar Boris Komguem Talom
Douala
Summary
IT professional with over 7 years of experience in application deployment and network infrastructure monitoring. Expertise in SQL, Power BI, monitoring tools, Grafana, Zabbix, and Cloudera, complemented by strong Linux skills. Proven ability in project management and analytical problem-solving, leading to enhanced IT infrastructure performance. Recognized for effective troubleshooting and delivering technical support to teams and end-users.
Overview
7
7
years of professional experience
Work History
Big Data Ops Support Engineer
LigaData
02.2024 - Current
- Utilized various ticketing systems, including ServiceNow and Jira, to manage incidents and problems.
- Troubleshot data and server issues by analyzing logs and utilizing monitoring tools.
- Conducted data management tasks, such as analysis, quality assurance, and ingestion processes.
- Monitored daily, weekly, and monthly deliverables while ensuring client acknowledgment of data accuracy.
- Collaborated with developers and infrastructure teams to resolve client data quality issues.
- Integrated new technologies and applications to enhance operational efficiency.
- Developed AI agents to automate technical tasks, significantly improving performance.
- Served as global support representative, providing first-contact troubleshooting via phone, email, and messaging platforms.
IT Support / IT Analyst
PwC
Cameroon
02.2023 - 01.2024
- Delivered technical support and application services to end users daily, utilizing ITSM tools like ServiceNow.
- Installed, configured, and maintained hardware and software systems for diverse business needs.
- Assisted manager and stakeholders in migrating Windows Server Cluster 2016 between domains.
- Executed weekly server backups and provided detailed reports to senior management.
- Monitored and analyzed server and workstation vulnerabilities, implementing corrective actions promptly.
- Configured operating systems, antivirus software, and applications such as Microsoft Office effectively.
IT Infrastructure Analyst / IT Engineer
Matrix Telecoms
Cameroon
10.2021 - 02.2023
- Led integration project for application deployment across all BGFIBank agencies.
- Provided training and support for application users while collaborating with developers to resolve issues.
- Designed and maintained various data networks, voice, and video infrastructure in enterprise settings.
- Deployed monitoring tool, Prometheus with Grafana, for server and application visualization.
IT Support Engineer
Prudential Beneficial Life
Cameroon
03.2020 - 03.2021
- Coordinated development and maintenance of network infrastructures to meet company needs.
- Implemented network and application security measures to protect data, software, and hardware.
- Oversaw information systems operations, including telecommunications, data entry, and LAN/MAN/WAN administration.
- Monitored systems and applications daily using Prometheus, acting on insights from Grafana dashboards.
IT Support Engineer/ IT Analyst (French Analyst)
Tata Consultancy Services & Mars
12.2018 - 12.2019
- Served as primary contact for global clients via emails, Skype, and calls.
- Provided support using ITSM ticketing tools, including ServiceNow, and created knowledge bases.
- Implemented SQL logins, roles, and authentication modes per security policies for diverse user categories.
- Delivered production-level support for onsite and offshore clients while monitoring system health and performance.
- Utilized applications like Prometheus and Grafana to create detailed performance dashboards.
- Performed SQL database administration along with programming and basic T-SQL queries for data manipulation.
- Conducted weekly meetings to report to CIO regarding KPIs and project developments.
IT Support / NOC (Internship)
Matrix Telecoms
Cameroon
05.2018 - 11.2018
- Monitored network activities in NOC, managing incidents and providing resolutions via calls and emails.
- Analyzed and resolved L1-L3 tickets daily to maintain operational efficiency.
- Troubleshot complex data network issues, ensuring functionality of voice and video infrastructure.
- Identified swift solutions for malfunctions, maintaining operational integrity of network equipment.
- Served as first point of contact for global helpdesk support through various communication channels.
- Utilized problem-solving skills to address client concerns effectively and efficiently.
- Coordinated troubleshooting efforts via phone, email, Skype, and MS Teams to enhance service delivery.
- Escalated unresolved issues to IT technicians to ensure timely resolution.
Education
BACHELOR OF COMPUTER APPLICATIONS -
BANGALORE UNIVERSITY
01.2017
CERTIFICATE OF COMPLETION - J2EE
APTECH COMPUTER EDUCATION
01.2017
Skills
- Critical thinking and problem-solving
- Incident management and support
- Application installation and support
- Virtualization technologies
- Technical analysis and troubleshooting
- TCP/IP networking
- ITIL framework expertise
- Hardware and software installation
- Data visualization with Power BI
- SQL database management
- Server monitoring and vulnerability assessment
- Version control with GIT
- Network monitoring and management
- Linux administration and scripting
- Windows operating systems proficiency
- Project management methodologies
- Effective communication skills
- Time management strategies
- Collaboration tools proficiency (Slack, Workchat)
- AI training (OCI)
Websites
Hobbies and Interests
- Sport
- Reading
- Researches on Web
- Travels/Tourism
- Music
Languages
- French, Native
- English, Fluent
- German, Very Basic
Timeline
Big Data Ops Support Engineer
LigaData
02.2024 - Current
IT Support / IT Analyst
PwC
02.2023 - 01.2024
IT Infrastructure Analyst / IT Engineer
Matrix Telecoms
10.2021 - 02.2023
IT Support Engineer
Prudential Beneficial Life
03.2020 - 03.2021
IT Support Engineer/ IT Analyst (French Analyst)
Tata Consultancy Services & Mars
12.2018 - 12.2019
IT Support / NOC (Internship)
Matrix Telecoms
05.2018 - 11.2018
BACHELOR OF COMPUTER APPLICATIONS -
BANGALORE UNIVERSITY
CERTIFICATE OF COMPLETION - J2EE
APTECH COMPUTER EDUCATION