EDZIMBI KELLY ESTELLE
Douala
Summary
Dynamic Sales Representative with proven success at Douala, excelling in customer relations and sales strategy development. Achieved significant revenue growth through innovative upselling techniques and strong relationship building. Skilled in product knowledge and team leadership, consistently exceeding sales targets while enhancing customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Sales Representative
Douala
01.2023 - 12.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Streamlined sales process, reducing time from lead to close.
- Fostered collaborative environment, sharing best practices among sales team.
- Collaborated with marketing department to align sales strategies with new campaigns.
- Exceeded sales targets through effective planning and goal setting.
- Increased market penetration with introduction of innovative sales tactics.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Boosted team morale and productivity by leading weekly sales strategy meetings.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Trained new employees on customer service, money handling and organizing strategies.
- Contributed to event marketing, sales and brand promotion.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Recorded accurate and efficient records in customer database.
- Attended monthly sales meetings and quarterly sales trainings.
- Kept detailed records of daily activities through online customer database.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Contributed to team objectives in fast-paced environment.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Implemented CRM tools to track customer interactions and sales progress.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Presented professional image consistent with company's brand values.
- Generated advertising brochure for vendor use.
- Built diverse and consistent sales portfolio.
- Consulted with businesses to supply accurate product and service information.
Education
Professional Bachelor Degree - Marketing Trade And Sales
Golfe University Institute/graduate School of Mana
Douala 11.2021
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Relationship building
- Product and service knowledge
- Sales presentations
- Sales strategy development
- Product and service sales
- Sales development
- Customer retention
- Client service
- Relationship selling
- Process improvement
- Customer needs assessment
- Performance improvement
- Strategic planning
- Customer success management
- Team leadership
- Product knowledge
- Solutions planning
- Sales territory analysis
- Online sales strategies
- Prospecting and telemarketing
- Market trends
- Relationship management
- Event participation
- Social media marketing
- Client engagement
- Customer experience enhancement
- Personnel training
- Promotional planning
- Business development
Languages
French
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Sales Representative
Douala
01.2023 - 12.2024
Professional Bachelor Degree - Marketing Trade And Sales
Golfe University Institute/graduate School of Mana
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