Microsoft Office, Excel, Power Point, Outlook
Elizabeth Lem Asana
Administrative Manager
Douala,LT
Summary
A self-motivated, innovative and highly professional administrative manager and leadership trainer with over 10 years of experience and a passion to meet specific needs of diverse clients with high quality services. With hands on knowledge and experience in administrative management, leadership and skill training and management of small business ventures and practical experience in successfully directing international programs, I have a proven ability in developing a conducive environment for clients and staff with special detail on meeting diverse customer needs in an evolving society. Core Skills and Achievements Practical Customer service experience Academic training with a Master and Bachelor of Science degree (current International Business Master student) Research and Development, Excellent Communication skills with professional English language teaching certificate Training in Leadership, Team building and People management Cultural awareness sensitivity
Overview
12
12
years of professional experience
10
10
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Communication and Marketing Manager
Prowess Online Higher Education
09.2020 - Current
- Prowess Online Higher Education Key Responsibilities; Managing customer relations.
- Recognized as best Program administrator for recruiting 22 students during September promotion thus exceeding the goal.
- Recruitment of Program administrators, Student guidance/mentoring from registration to certificate.
- Built brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Executed optimal sales strategies to achieve commercial goals for Cameroon market.
Administrative and Finance Assistant Manager
Cameroon Customs Clearance Limited
Douala
07.2020 - Current
- Supervising daily business operations, Overseeing administrative systems, policies and procedures.
- Ensuring stock of necessary supplies and equipment.
- Managing and reconciliation of cash operations, processing payroll of employees.
- Customer relations and leadership initiatives.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed and maintained courteous and effective working relationships.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
Owner/ Manager
Delicieux Catering
Douala
08.2018 - Current
- Management of staff and clients as well as development of new services.
- Recruitment, training and supervising staff Managing budget and keeping financial records Customer service Ensuring taxation and other legal formalities up to date Supervising care and maintenance of location and ensuring a welcoming environment.
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
Volunteer Coordinator
African RenaissanceAmbassador Corporation, U.S.A.
12.2013 - Current
- Cameroon based coordinator for volunteers and activities of an American Non-Profit Organization Key Responsibilities; Coordinate, document and report on the services of volunteers in the U.S.A.
- And Cameroon for a non-profit organization.
- Documented accurate records in a database.
- Organized volunteer staff meetings, workshops, prize giving ceremonies and other events.
- Tracked volunteer applications and conducted background checks to facilitate participation in African Renaissance Ambassador Corp's volunteering programs.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Served as corporate liaison for finance, IT and marketing departments.
Owner/ Manager LEGACY Boutique
07.2009 - 12.2019
- Responsible for stocking fashion items and daily running of shop, staff management and customer relations.
- Key Responsibilities; Supervision of staff Developing customer service skills, while making financially sound decisions, within limited time frames for profitable sales Managing stock supplies, learned to deal with urgent situations and take calculated risks for the good of the business Supervising overseas and local shipments in an efficient manner.
Program Director
LEAD Missions International
Yaounde
12.2017 - 07.2019
- Responsible for the official launching of an International program sponsored by a US based organization and supervision of all the committees.
- Managed international organization team of over 40 people, chaired meetings, oversaw finance budget for entire program
- Supervised logistics, of International and local speakers and over 700 attendees Successfully coordinated program for two consecutive years, reporting to hierarchy
- Hosted online Leadership Mastermind classes for Europe, Middle East and Africa.
- Provided ongoing direction and leadership for program operations.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Education
M.A - International Business and Leadership
SRH Berlin University of Applied Sciences
Dresden, Germany 10.2020 - Current
MSc - Geology
Atlantic International University
Hawaii, United States Of America 02.2010 - 10.2014
BSc - Geology
University of Buea
Buea, Cameroon 10.1999 - 10.2004
Skills
Client communication
undefinedSoftware
Additional Information
· Practical Customer service experience
· Academic training with a Master and Bachelor of Science degree (current International Business Master student)
· Research and Development
· Excellent Communication skills with professional English language teaching certificate
· Training in Leadership, Team building and People management
· Cultural awareness sensitivity
· Good knowledge of cultural diversities having lived in several countries; Cameroon, Nigeria, Senegal, U.S.A.
. Referees available on request
Certification
Teaching English as a Foreign Language , Premier TELF, Ireland
Accomplishments
Received award for "Most Inspirational Leader" for role played in 2020 International Leading Lady Conference, Cameroon
Timeline
M.A - International Business and Leadership
SRH Berlin University of Applied Sciences
10.2020 - Current
Communication and Marketing Manager
Prowess Online Higher Education
09.2020 - Current
Successful Career Development, University System of Georgia, U.S.A
07-2020
Learning to Teach Online, University of South Wales, Sydney Australia
07-2020
Administrative and Finance Assistant Manager
Cameroon Customs Clearance Limited
07.2020 - Current
Teaching English Online Certification, Premier TEFL, Ireland
08-2019
Teaching English as a Foreign Language , Premier TELF, Ireland
07-2019
Owner/ Manager
Delicieux Catering
08.2018 - Current
Program Director
LEAD Missions International
12.2017 - 07.2019
Volunteer Coordinator
African RenaissanceAmbassador Corporation, U.S.A.
12.2013 - Current
MSc - Geology
Atlantic International University
02.2010 - 10.2014
Owner/ Manager LEGACY Boutique
07.2009 - 12.2019
BSc - Geology
University of Buea
10.1999 - 10.2004
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