MBONDI MBOTE SYNTYCHE
Douala
Summary
Reliable and efficient with more than one year experience assisting department managers in high paced environments. Various skills include client relations, teamwork, making presentations , administrative support and bookkeeping,. Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
1
1
years of professional experience
Work History
Bank Customer Representative Civil Servant
EUROPE AFRICA SARL (SOCIETE GENERALE CAMEROUN)
Douala
03.2023 - Current
- Using my commercial acumen to persuade civil servants and employees to buy into products or services, thereby enabling me to achieve sales targets.
- Carefully listening to customer needs in order to recommend products adapted to their profile.
- Verification of the financial situation of civil servants and employees carried out to help them when compiling credit application files.
- Helping customers who want to have attestation of non indebtedness in their banks, help civil servants and employees repurchase their credits from fellow banks.
- Sending mailings to promote new offers to the customer portfolio, telephone prospecting on new offers, calling customers whose accounts are dormant for reactivation.
- 100% achievement of my commercial objectives.
- Helping customers who want to have attestation of non indebtedness in their banks, help civil servants and employees repurchase their credits from fellow banks.
- Opening of current and savings accounts for civil servants.
Professional Intern
ADVANS CAMEROUN (Microfinance)
Douala
03.2021 - 08.2021
- Worked with 3 departments in the microfinance, including, loans administration, , finance - accounting, marketing - retail business development.
- Assessed clients' financial situations to develop strategic financial planning solutions.
- Identified and applied for loans, from corporate to personal loans. Evaluated the candidates' job history, income, and overall credit worthiness.
- Organized financial analysis, market research and due diligence filings materials.
- Accepted deposits and processed account withdrawals. Served the microfinance ’s customers with their daily money requirements.
- Prepared and examined financial records.
- Informing customers about the microfinance's range of products and services, managing the sales cycle using the appropriate commercial discourse.
- Carrying out day-to-day operations following internal procedures: recording check and money deposits, issuing checkbooks and prepaid cards, managing transfers
- Organising weekly prospection to open current, savings, fixed-term deposit accounts.
- Maintaining customer files: verification of transmitted documents, recording and archiving, follow-up in the event of a missing or non-compliant document.
Academic Intern
BAPCCUL (credit Union)
Douala
10.2020 - 11.2020
- Audited financial services clients, small and medium enterprises.
- Bookeeping activities.
- Use of Alpha micro finance software to carry daily activities.
- Carry out banking transactions.
- Marketing and interractions with credit union members ang general operations of the credit union.
- Daily cash management operations.
Education
HIGHER NATIONAL DIPLOMA - BANKING AND FINANCE
IUGET
Douala-Bonamoussadi07.2021
High School Diploma -
GBHS BEPANDA
BEPANDA07.2019
Skills
- High level of accuracy
- Private client coverage
- Strong interpersonal skills
- Bilingual (English, French)
- Creatively driven
- Problem solving abilities
- CRM (customer relationship management)
- Microsoft office (Excel, Word, Power Point, Access
- book keeper( a little experience)
- Team spirit
- Positive customer experience
- Banking document preparation
- Customer traffic management
- Customer observations
- Customer Needs Assessment
- Bank deposit procedures
- Kind customer engagement
- Educating customers
- Customer complaint resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Paying attention to simple little things that most men neglect makes a few men rich.
Henry Ford
Timeline
Bank Customer Representative Civil Servant
EUROPE AFRICA SARL (SOCIETE GENERALE CAMEROUN)
03.2023 - Current
Professional Intern
ADVANS CAMEROUN (Microfinance)
03.2021 - 08.2021
Academic Intern
BAPCCUL (credit Union)
10.2020 - 11.2020
HIGHER NATIONAL DIPLOMA - BANKING AND FINANCE
IUGET
High School Diploma -
GBHS BEPANDA
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