Fadimatou Abbo
Douala
Summary
Dynamic professional with a proven track record at Air France-KLM, excelling in customer service and operational efficiency. Adept at fostering teamwork and collaboration, I developed training programs that enhanced team performance. Skilled in data analysis and project coordination, I am committed to continuous improvement and delivering exceptional results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
INDOOR SALES SUPPORT
Air France-KLM
01.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
Assistant General Manager
Air France-KLM
04.2017 - 12.2019
- Led operational efficiency initiatives, enhancing service delivery across multiple departments.
- Developed and implemented training programs to elevate team performance and customer satisfaction.
- Analyzed market trends to inform strategic decisions, optimizing route planning and resource allocation.
- Collaborated with cross-functional teams to streamline processes, reducing turnaround times for services.
Stagiaire, Service Commercial et Recouvrement
AFRICA SECURITY
10.2016 - 03.2017
- Conducted research to support project initiatives and enhance operational efficiency.
- Assisted in data analysis to ensure accuracy in reporting and decision-making processes.
- Collaborated with team members to streamline workflow and improve project timelines.
- Developed presentations to communicate findings and recommendations effectively.
Assistante Commerciale (Stage)
REGITRANS AFRIQUE
03.2015 - 09.2015
- Enhanced customer engagement through active listening and personalized service.
- Managed inventory levels, ensuring product availability and accuracy in stock records.
- Developed product knowledge to effectively assist customers with informed purchasing decisions.
- Trained new sales associates on best practices for customer interaction and sales techniques.
Stagiaire, Services Marketing & Commercial
Air France-KLM
10.2014 - 04.2015
- Assisted in developing project reports and presentations for stakeholder meetings.
- Collaborated with team members to streamline communication processes and enhance workflow efficiency.
- Conducted research on industry trends to support strategic decision-making initiatives.
- Supported the implementation of new software tools to improve data management practices.
Stagiaire, Exploitation Du Transport Ferroviaire
Camrail
04.2013 - 09.2013
- Assisted in project coordination and communication among team members to ensure alignment on objectives.
- Supported data analysis efforts by gathering and organizing information for reporting purposes.
- Contributed to the development of marketing materials by collaborating with design teams to meet deadlines.
- Monitored project timelines and deliverables, adapting plans as necessary to maintain efficiency.
Stagiaire, Service Commercial
Cameroun Industries et Services
09.2012 - 10.2012
- Assisted in project coordination by managing schedules and organizing meeting agendas.
- Conducted research to support strategic initiatives and enhance project outcomes.
- Developed presentations to communicate findings and recommendations to stakeholders.
- Streamlined documentation processes, improving accuracy and accessibility of records.
Education
Master of Arts - Économie Et Management Des Transports
ECOLE SUPERIEURE DES SCIENCES ECONOMIQUES ET COMMERCIALES
DOUALA10-2014
Bachelor of Arts - Gestion Du Commerce International Et Transports
ESSEC
DOUALA09-2013
High School Diploma -
COLLEGE CHEVREUL
DOUALA10-2009
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Certification
- [Area of certification] Training - [Timeframe]
voyages
dacoord
Languages
English
Full Professional
French
Native or Bilingual
Timeline
INDOOR SALES SUPPORT
Air France-KLM
01.2020 - Current
Assistant General Manager
Air France-KLM
04.2017 - 12.2019
Stagiaire, Service Commercial et Recouvrement
AFRICA SECURITY
10.2016 - 03.2017
Assistante Commerciale (Stage)
REGITRANS AFRIQUE
03.2015 - 09.2015
Stagiaire, Services Marketing & Commercial
Air France-KLM
10.2014 - 04.2015
Stagiaire, Exploitation Du Transport Ferroviaire
Camrail
04.2013 - 09.2013
Stagiaire, Service Commercial
Cameroun Industries et Services
09.2012 - 10.2012
Master of Arts - Économie Et Management Des Transports
ECOLE SUPERIEURE DES SCIENCES ECONOMIQUES ET COMMERCIALES
Bachelor of Arts - Gestion Du Commerce International Et Transports
ESSEC
High School Diploma -
COLLEGE CHEVREUL