CHONGWAIN CHRISTELLE BAY
Scrum Master
Wakefield ,West Yorkshire
Summary
An accomplished Scrum Master and Conflict Resolution Expert with a foundation in Positive behaviour Support. Skilled in conflict resolution strategies, fostering positive team dynamics, and enhancing productivity. Experienced in fostering team engagement, forging partnerships, and guiding teams to deliver high-quality software solutions. Strong in communication, analytical skills, and adept in Agile methodologies, stakeholder management, and sprint planning. Highly organised and dedicated to optimising Scrum team dynamics for project success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Group Scrum Master
Hatfields
07.2022 - Current
- Collaborated seamlessly with the Programme Group Lead, Programme Manager, Squad Product Owners, and various stakeholders, ensuring a strategic alignment with a success rate of 25%.
- Proactively identified and addressed impediments, effectively managing escalation routes with a resolution rate of 65%.
- Coordinated dependencies across teams to ensure a seamless alignment on progress and impediments, resulting in improved overall delivery efficiency.
- Planned and executed all scrum ceremonies, backlog refinement, Scrum of Scrums, which led to improved team engagememts
- Provided coaching to the Group on maintaining healthy capability & MBI backlogs/portfolio plans, resulting in a 70% improvement in backlog management.
- Coached POs in effectively cascaded critical information to all squads, ensuring a shared understanding of priorities and achieving alignment.
- Facilitated stakeholder engagement as needed, assisting the PGL with a satisfaction rate of 50%.
- Coached squads in agile methodologies, fostering personal growth in squad Scrum Masters, contributing to an improvement in agile adoption and personal development.
Scrum Master
Reed Technology LTd
05.2020 - 06.2022
- Ensured 3 project teams lived Agile values and principles and followed client-required processes and practices
- Spearheaded scrum ceremonies such as Sprint Planning, Daily's, Retrospectives, Refinement, and Release Planning
- Interfaced with 3 product owners on regular basis to manage product backlog and sprint activities
- Removed impediments and managed risks to enable team efficiency and effectiveness reaching 85% resolution rate.
- Actively participating in community of practice with other Scrum Masters, leveraging shared experiences to enhance team performance and applying best practices, leading to improvement in cross-team collaboration and knowledge sharing.
Team Leader
Affinity Trust
11.2019 - 04.2020
- Managing and supporting a team of Positive behaviour Support workers so they can perform their roles safely and to the best of their abilities
- Acting as positive role model to team members
- Leading team meetings and doing inductions, supervisions and appraisals
- Providing Positive behaviour support to individuals who exhibit complex inappropriate and challenging behaviour
- Compiling evidence and sharing reports with hierarchy on incidence of harm, abuse, neglect and barriers to effective community engagement
- Supporting individuals with learning disabilities and challenging behaviours enabling them to participate in a wide range of therapeutic and social activities
- Enabling and supporting people with learning disabilities and mental health needs to transition from an institutional setting such as hospitals to their own homes as well supporting them integrate in the community
- Working with a Team to provide emotional support to individuals living with challenging behaviour and complex mental health needs, supporting them in managing their anxieties and behaviour through appropriate coping strategies
- Working positively with other agencies, parents, Support Workers, and other professional services to ensure a quality provision of support for individuals with learning disabilities and complex mental health needs
- Maintaining appropriate records relating to good practice, health, safety and statutory requirements
- Promoting independence with daily activities, such as personal care, cooking, finance management where appropriate, and general housekeeping
- Providing written contributions to behaviours support plans, risk assessments and incident analysis for residents.
Executive Director
Hope for The Needy Association (HOFNA)
07.2007 - 11.2019
- Identify needs of survivors of domestic abuse/gender-based violence to determine what services would best address their needs
- Lead self-esteem sessions for survivors of domestic abuse/gender-based violence
- Initiate/lead economic empowerment programs for disadvantaged and susceptible teenage mothers and persons living with disabilities
- Write petitions, court reports and other legal documents related to services HOFNA provides to disadvantaged teenage mothers and survivors of gender-based violence
- Serve as a link between the board, staff, and volunteers of HOFNA as well as a Board member
- Lead in developing programs and creating strategic plans for resource mobilization, volunteer recruitment and placement
- Responsible for supervising programs and daily operations of HOFNA
- Managing a team of 4 staffs and 8 volunteers of HOFNA
- Keeping records of initiatives/programs run by HOFNA
- Lead in the organization of numerous educational/training events for the community on response to and prevention of gender-based violence, education promotion for disadvantaged and at-risk girls and income generation for youth and women reaching well over 30000 disadvantaged youth, women, and girls
- Lead in planning outreach programs to remote communities, providing services related to response to and prevention of gender-based violence and in preventing radicalization and violent extremism
- Represent HOFNA in meetings at local, national and international levels.
Chemistry Teacher and Student Counselor
Saint Augustine's College Nso
09.2007 - 07.2008
- Taught Chemistry as a subject to over 350 students of forms 2, 3, 4 and lower sixth of this institution
- As Student Counselor, evaluate and address individual student needs and concerns
- As the boarding mistress and staff social mistress, worked with the administration to organize over 800 students into clubs, involving them in sports and other extracurricular activities to promote team spirit, build self-esteem and confidence in the students, especially the girls
- Served as an advocate for the students in class and disciplinary council sessions of the school.
Education
Master of Arts - Social Work
Leeds Beckett University
06.2023
Master of Arts - Conflict, Security and Development
University of Sussex
01.2020
Higher National Diploma - Banking and Finance
National Polytechnic Bambui, NWR Cameroon
01.2010
Bsc (DIPES I) - Chemistry
University of Yaounde I - ENS Annex Bambili - NWR Cameroon
01.2007
Skills
- Scrum, Kanban
- Agile Project Management
- Software Development Life Cycle (SDLC)
- Jira, Miro, Confluence,
- Azure Devops
- Empathetic Listener
- Relationship & Team building
- Conflict Resolution
- Microsoft Office
- Mentoring, coaching and teaching
Certification
Professional Scrum Master I
Agile Project Management
Languages
English
Bilingual or Proficient (C2)
Timeline
Group Scrum Master
Hatfields
07.2022 - Current
Scrum Master
Reed Technology LTd
05.2020 - 06.2022
Team Leader
Affinity Trust
11.2019 - 04.2020
Chemistry Teacher and Student Counselor
Saint Augustine's College Nso
09.2007 - 07.2008
Executive Director
Hope for The Needy Association (HOFNA)
07.2007 - 11.2019
Master of Arts - Social Work
Leeds Beckett University
Master of Arts - Conflict, Security and Development
University of Sussex
Higher National Diploma - Banking and Finance
National Polytechnic Bambui, NWR Cameroon
Bsc (DIPES I) - Chemistry
University of Yaounde I - ENS Annex Bambili - NWR Cameroon
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