Felix EPEE

Product Ownership & Solution Leadership

• Oversaw daily operations of multiple central Africa Countries service centers, ensuring efficiency and adherence to company standards.
• Trained and mentored Cross-functional team and Customers.
• Analyzed performance metrics to identify trends and drive strategic initiatives for operational excellence.
• Gathered and translated business requirements into digital solutions supporting DHL customers across Central Africa.
• Prioritized competing business demands and technology initiatives according to business value and operational direct impact on the Cluster Revenue.
• Led stakeholder alignment across countries functional teams and drove APIs Governance , security requirements with local DPOs and countries regulators.
• Defined delivery priorities and coordinated implementation activities with technical teams during several TAT & UATs.
• Drove adoption and continuous improvement of customer-facing digital platforms.
• Prepared and Facilitated monthly cross-BU Digital Solution Performance meeting providing clear updates , roadmap and decision proposals
• Managed solution lifecycle from ideation through deployment and operational support complying Agile principles.

API & Integration Experience

• Led customer integration initiatives involving DHL digital platforms and APIs.
• Collaborated with customers developer and technical teams to ensure reliable system-to-system integration.
• Supported API onboarding, testing, troubleshooting and business alignment activities to SSA Regional Level.
• Worked with authentication, integration requirements and digital connectivity solutions.

Stakeholder Management

• Managed stakeholder relationships across multiple countries and business functions.
• Facilitated alignment between business expectations and technical delivery teams.
• Presented digital transformation initiatives to country and regional leadership teams.
• Influenced adoption of new digital capabilities through change management and communication.

• Implemented process improvements to streamline supply chain operations, enhancing overall efficiency and accuracy.
• Provided Technical Support and IT Solutions for DHL Cameroon
• Led cross-functional teams to optimize logistics strategies, reducing delivery times and increasing customer satisfaction.
• Developed training programs for staff on DCS systems, improving operational knowledge and performance consistency.
• Supported Customers , DHL Infrastructure, Cross-functional Team for operational excellence.
• Analyzed data trends to inform decision-making processes, driving strategic initiatives for operational excellence.