FENDIAKJU Klebert
Maroua,EN
Summary
Dynamic IT professional with extensive experience at the United Nations High Commissioner for Refugees, specializing in IT infrastructure support and client support. Proven track record in enhancing network performance and delivering technology training, while ensuring compliance with security policies. Skilled in Cisco networking and collaborative teamwork, consistently achieving high customer satisfaction.
Overview
17
17
years of professional experience
Work History
Senior Information Tech Service Delivery Assistant
United Nations High Commissioner For Refugees, Unhcr
12.2015 - Current
- Assist the office in the setting up standards for computer applications needed by users and support the overall Information and Technology Communication system,
- Evaluate needs for upgrading and eventually replacing ICT equipment in the field, to meet UNHCR standards,
- Maintain the inventory of ICT equipment and keep track of movements of ICT equipment,
- Perform on daily basis the monitoring of the LAN equipment and cabling, internet service and other online services and get on touch with external service providers for failures that cannot be resolved internally,
- Perform telecommunication equipment's (VHF/HF) configuration and maintenance in the office,
- Ensure basic Supply and Assets Management
- Participate in the assessment of operational and security infrastructure needs,
- Ensures that ICT equipment are in good working conditions at any time as to meet the ICT needs,
- Discuss infrastructure needs with the Head of the Sub office and the technical supervisor, and provide input for the budget submission,
- Monitor and coordinate the work of other ICT team as directed by the Head of the Sub office in accordance with the standards,
- Maintain an up-to-date inventory of all infrastructure equipment in the office,
- Provide coaching and training to ICT staff members and users,
- Draft procedures and instructions to promote a better understanding of the use of the ICT equipment,
- Participate in the assessment of security related projects in coordination with the Field Security Advisor and assists in the formulation of recommendations on security communications,
- Promote relation with UNHCR implementing partners to enhance communication and avoid duplication of efforts,
- Supervise IT projects in the office and insure that they are implemented as per the UNHCR standards,
- Actively participate in ICT related meetings to ensure that all decisions taken meet UNHCR's operational and security requirements.
- Liaise directly with end users to clarify, analyze, and resolve reported issues, delivering high standards of customer service.
- Simplify troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices
- Ensure that provisioned new software and hardware are used following established security policies
- Maintain a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
Network and System Administrator
The University of Yaoundé 1
12.2007 - 11.2015
- Perform the monitoring and the maintenance of the LAN, Servers (DNS, web, mail), workstations, printers, and other network equipment
- Perform the monitoring and the maintenance of the internet services and systems
- Participate in the assessment of operational and security infrastructure needs in the institution
- Ensures that equipment is in good working conditions at any time as to meet the ICT needs of the institution
- Discuss infrastructure needs with the supervisor and provide input for the budget submission.
- Monitor and coordinate the work of other ICT staff as directed by my supervisor in accordance with the standards
- Maintain an up-to-date inventory of all infrastructure equipment in the institution.
- Provide coaching and training to ICT staff and users. Draft procedures and instructions to promote a better understanding of the use of the ICT equipment
- Promote relation with the University implementing partners to enhance communication and avoid duplication of efforts
- Actively participate in ICT related meetings to ensure that all decisions taken meet the University’s operational and security requirements
- Liaise directly with end users to clarify, analyze, and resolve reported issues, delivering high standards of customer service
- Undertake other tasks or assignments within my area of competence as directed by my supervisor
- Perform regular system and data backups for a quick recovery if needed,
- Carry out software installation, basic repair/maintenance of computer and programs,
- Perform student’s data management
- Perform basic Supply and Assets Management.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
Education
Master of Science - Information Technology
The University of Madras
Chennai, India10-2012
Bachelor of Science - Information Technology
The African Institute of Computer Science
Yaoundé, Cameroon10-2004
Skills
- Cisco Networking
- VHF Radio Operation Skills
- Network Cabling Setup
- IT Infrastructure Support
- IT Equipment Management
- IT Systems Oversight
- LAN Implementation and Management
- Technology Training for End Users
- ITIL Best Practices Knowledge
- Network Performance Monitoring
- Experienced in Wireless Communication and VoIP Solutions
- Multi-Function Device Administration
- Skilled in IIS, MS Teams, and SharePoint Management
- Active Directory Management
- MySQL Database Management
- Collaborative Teamwork
- Delivery Process Enhancement
- Technical Troubleshooting Skills
- Client Support
- Operating System Management
Certification
- Cameroon Driver's License
- Cisco Certified Network Associate
Timeline
Senior Information Tech Service Delivery Assistant
United Nations High Commissioner For Refugees, Unhcr
12.2015 - Current
Network and System Administrator
The University of Yaoundé 1
12.2007 - 11.2015
Master of Science - Information Technology
The University of Madras
Bachelor of Science - Information Technology
The African Institute of Computer Science
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