FONYUY BANYE
CARL
Douala,LT
Summary
Administrative Assistant supporting customer service operations, office coordination, and day-to-day communication with professionalism. Manages Microsoft Office Suite, client inquiries, and resolves 5+ complaints per month while keeping priorities moving across busy workdays. Strengthens team responsiveness through clear phone etiquette, problem-solving, and organized multitasking.
Overview
12
12
years of professional experience
Work History
Administrative assistant/Customer Service
GOSHEN LAND
05.2023 - Current
- Handled 5 customer inquiries per day while maintaining prompt, professional service across the front desk.
- Responded to customer inquiries and complaints with clear problem-solving and a professional, service-focused approach.
- Maintained accurate records of customer interactions and complaint details to support timely resolution and follow-up.
- Prepared routine office documents and correspondence using MS Office and Excel to support daily administrative tasks.
- Managed calendars and coordinated schedules to keep office appointments and follow-ups organized.
- Supported day-to-day front office operations through dependable communication, teamwork, and ICT-based office work.
Customer Service Agent
WISDOM INSTITUTE
10.2018 - 01.2022
- Handled 5 customer interactions per day while maintaining accurate service records and communication.
- Resolved customer complaints with clear communication, steady follow-up, and professional service.
- Used ICT tools to support information handling, financial recording, and day-to-day office coordination.
- Managed calendar coordination, document preparation, and time-sensitive follow-up to keep office tasks organized.
Logistic Agent
SALTRANS UNITED LOGISTICS
03.2015 - 11.2015
- Managed 5-10 shipment records weekly using MS Office and ICT tools to support export processing.
- Prepared export documents and office correspondence with clear formatting, careful filing, and consistent attention to detail.
- Coordinated calendar updates and daily communication to support planning, scheduling, and smooth office follow-up.
- Handled customer service issues and complaint resolution professionally while maintaining a courteous, responsive approach.
Skills
MS Office
Excel
Information communication and technology (ICT)
Communication
Time management
Customer service
Calendar management
Document preparation
Records management
Complaint resolution
Timeline
Administrative assistant/Customer Service
GOSHEN LAND
05.2023 - Current
Customer Service Agent
WISDOM INSTITUTE
10.2018 - 01.2022
Logistic Agent
SALTRANS UNITED LOGISTICS
03.2015 - 11.2015