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FOTE FOUOKENG DIANA LEATICIA
Secretary
Douala
Summary
Accomplished Secretary and Translator at CAG Transport, adept in office administration and verbal communication. Enhanced client satisfaction and team productivity by delivering precise translations and managing sensitive data with utmost confidentiality. Skilled in customer service and database management, consistently promoting a positive organizational image.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Secretary
CAG Transport
01.2022 - 12.2023
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Entered data into the system and updated customer contacts with information to keep records current.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
Translator
CAG Transport
01.2022 - 12.2023
- Translated documents from French to English.
- Reviewed final work to spot and correct errors in punctuation, grammar, and translation.
- Collaborated with fellow translators to ensure consistency in language usage and style across all documents.
- Assisted non-native English-speaking colleagues with document editing, improving overall team productivity and communication quality.
- Researched cultural etiquette and specific use of slang words.
- Improved readability of translated materials by employing advanced proofreading techniques and meticulous editing skills.
- Enhanced client satisfaction by delivering accurate translations within tight deadlines.
Education
Master of Arts - Translation
ISLTIC - Higher Institute of Translation
Douala, Cameroon 04.2001 -
Bachelor of Arts - Linguistics
University of Douala
Douala, Cameroon 04.2001 -
High School Diploma -
Saker Baptist College
Limbe, South-west 04.2001 -
High School Diploma -
Saker Baptist College
Limbe, South-west 04.2001 -
Skills
Customer service
Office administration
Verbal and written communication
Appointment scheduling
File management
Database management
Organization
Data verification
Software
Excel
Powerpoint
Timeline
Secretary
CAG Transport
01.2022 - 12.2023
Translator
CAG Transport
01.2022 - 12.2023
Master of Arts - Translation
ISLTIC - Higher Institute of Translation
04.2001 -
Bachelor of Arts - Linguistics
University of Douala
04.2001 -
High School Diploma -
Saker Baptist College
04.2001 -
High School Diploma -
Saker Baptist College
04.2001 -