Genevieve Mbah
Douala,CAMEROON
Summary
Strategic leader with expertise in business operations, customer relationship management, and team development. Translates organisational goals into actionable strategies that enhance operational efficiency and drive business growth. Excels in team leadership, performance management, and stakeholder engagement, while resolving complex challenges. Committed to continuous improvement and fostering a collaborative, high-performing work environment.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Country Business Manager
CASIO MAYBRANDS CAMEROON LTD
Douala
10.2023 - Current
- Oversaw recruitment, training, and development of staff to foster a high-performing team environment.
- Monitored staff performance, developing targeted improvement plans to enhance team effectiveness.
- Collaborated with team members to achieve target results.
- Engaged with customers to identify needs, ensuring delivery of tailored service solutions.
- Actively listened to customers to fully understand requests and address concerns.
- Resolved customer concerns through active listening and effective solutions, escalating major issues to supervisor for further action.
Manager
Vieve’s Glam
Yaoundé
03.2020 - Current
- Led operations at Vieve’s Glam, overseeing customer care and accounts management to enhance service delivery.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Resolved customer queries through effective communication, providing clear, step-by-step solutions to improve customer satisfaction.
- Engaged with customers to identify needs and tailored service to enhance overall experience.
- Analysed customer feedback to identify recurring issues, analysed information and provided solutions to problems.
Education
Bachelor of Science - PROJECT PLANNING AND MANAGEMENT
PAN AFRICAN INSTITUTE FOR DEVELOPEMENT
Douala, LT08-2026
Certification - Certified Virtual Assistant
African Leadership University
ON-LINE TRAINING 01-2022
Bachelor Degree - ACCOUNTING
CITEC
YAOUNDE01-2015
Higher National Diploma - ACCOUNTING
Siantou University Complex
YAOUNDE 01-2014
Skills
- Project management
- Client engagement
- Customer service
- Staff development
- Organisation
- Prioritisation
- Detail orientation
- Proactive
- Lifelong learning
- Good team Player
- Confidentiality
- Basic Computer skills
- Customer relationship management
Languages
English
Upper Intermediate
B2
French
Intermediate
B1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Country Business Manager
CASIO MAYBRANDS CAMEROON LTD
10.2023 - Current
Manager
Vieve’s Glam
03.2020 - Current
Bachelor of Science - PROJECT PLANNING AND MANAGEMENT
PAN AFRICAN INSTITUTE FOR DEVELOPEMENT
Certification - Certified Virtual Assistant
African Leadership University
Bachelor Degree - ACCOUNTING
CITEC
Higher National Diploma - ACCOUNTING
Siantou University Complex