George Joko

• Increased client satisfaction by providing tailored consulting solutions for their specific business needs.
• Mentored junior consultants, providing guidance and support for professional development.
• Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
• Aligned closely with business owners and employees to gather information and gain operational insight.
• Directed onsite training for business users to maximize productivity.
• Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
• Estimated work hours and tracked progress using Scrum methodology.
• Participated in regular meetings with project stakeholders to provide progress updates and discuss potential improvements or challenges moving forward.
• Performed a comprehensive gap analysis of the client's existing processes and identified key areas for improvement.
• Configured and customized the system to meet specific business needs, including developing custom workflows and reports.
• Collaborated with technical teams to troubleshoot and resolve system issues, ensuring optimal system performance.

• Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
• Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
• Delivered comprehensive training sessions for end-users on proper usage of Oracle tools and systems, promoting productivity and confidence in their abilities.
• Managed data migration from legacy systems and ensured data integrity throughout the implementation process.
• Developed and delivered UAT test scripts, facilitating a smooth transition to the new system.
• Provided ongoing post-implementation support and conducted user training sessions, achieving a 95% user satisfaction rating.
• Maintained detailed documentation on system configurations, updates, and issue resolutions for future reference.
• Worked closely alongside developers during code reviews to ensure compliance with established best practices related specifically towards writing maintainable SQL scripts that maximize performance.
• Worked flexible hours across night, weekend, and holiday shifts.

Preparing project documentation, status reporting, and other reports assigned by management.

• Assisted senior consultants in preparation of client workshops
• Accompanied clients in user training sessions and provided post go-live support.
• Prepared project documentation, status reporting, and other reports assigned by management.
• Cultivated interpersonal skills by building positive relationships with others.
• Self-motivated, with a strong sense of personal responsibility.
• Strengthened communication skills through regular interactions with others.
• Worked effectively in fast-paced environments.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Paid attention to detail while completing assignments.