GERALDINE ROBERTA OMGBA MAFOMA
BOURNEMOUTH
Summary
Proven expert in problem-solving and documentation management, I excel in delivering quality assurance and fostering customer loyalty, as demonstrated at JPMORGAN. My bilingual communication skills and self-motivation have driven successful outcomes in diverse roles, ensuring meticulous data handling and resolution efficacy. Achieved 100% timely follow-up, showcasing my commitment to excellence and client satisfaction.
Overview
4
4
years of professional experience
Work History
Bilingual Merchant Services Specialist
JPMORGAN
BOURNEMOUTH
08.2023 - Current
- Answers calls from our merchants and provide first call resolution
- Identifies analyzes and documents information collection from merchants
- Resolves issues and merchant concerns accurately and expediently while adhering to business policies and procedures
- Ensures timely follow-up on merchant inquiries 100% of the time
- Followed all company policies and procedures to deliver quality
Customer Service Agent
COMDATA GROUP
Ringwood
05.2023 - 08.2023
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Responded to customer calls and emails to answer questions about products and services.
Warehouse Operative
STAFFLINE
Didcot
08.2022 - 01.2023
- Used forklifts and pallet jacks to relocate products.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements
HR Assistant
SOCIETE GENERALE
Cameroon
11.2020 - 09.2021
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System database, maintained data accuracy
Education
Master - International Management
Bournemouth University
Bournemouth 07.2024
Master - International Law
Institute of International Relations
Cameroon 08.2019
Skills
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Self Motivation
- Problem-Solving
- Written and spoken Communication in French
Timeline
Bilingual Merchant Services Specialist
JPMORGAN
08.2023 - Current
Customer Service Agent
COMDATA GROUP
05.2023 - 08.2023
Warehouse Operative
STAFFLINE
08.2022 - 01.2023
HR Assistant
SOCIETE GENERALE
11.2020 - 09.2021
Master - International Management
Bournemouth University
Master - International Law
Institute of International Relations