GHANY TALLA PROMISE

• Hardware & Software Troubleshooting: Diagnosed and resolved IT issues
• Help Desk Support: help members with their daily activities
• Network Administration: Assisted in maintaining LAN/WAN infrastructure, including switch configurations and firewall updates.

Taught foundational computer science (grades 1–5), including hardware basics and software literacy.

• Developed strong relationships with students, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
• Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.

• Configured routers and designed secure network architectures.
• Tracked optical fiber signals and performed preventive maintenance.
• Collaborated on threat mitigation strategies for client networks.