Hope Chenwi Nshiom
Douala
Summary
Growing through the IT industry as trained Network and Systems Administrator with an added skill in Web Development for since 2016. Experienced Systems Administrator with a demonstrated history of working experience in the information technology and services industry. Skills spread across but not limited to the following: Office 365, G-suite, Windows Server 2016/2012/2008, Windows 10/8/7/Vista/XP, Active Directory, Virtualization (Hyper-V and VMWare), Networking, Security, Technical and Desktop Support, Linux administration and Systems Monitoring.
Strong information technology professional with a MCSE (Microsoft Certified Solutions Expert): Cisco Certified Network Associate(CCNA), Cisco IT Essentials. Linux Administration and Cyber Security.
Overview
9
9
years of professional experience
Work History
IT Systems Administrator
Lando Company Limited
Douala
11.2018 - Current
- Spearhead procurement and inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
- Keep software licenses current for computers and mobile devices.
- install and manage business applications SAP and Odoo.
- Develop, maintain and monitor networks and network devices to resolve technical problems quickly. Maintaining LAN and Wi-Fi accessibility ensuring access to local and remote resources over the internet.
- Windows Server administration and Desktop support. Managing Active Directory, GPO on Windows Server 2012 and 2019 Also, desktop and laptop installation and maintenance.
- Develop, manage and update company Websites. Search engine optimization (internet marketing).
- Troubleshooting and documentation of events, crisis, resolutions and mitigations.
- Performed troubleshooting, repaired and replace devices such as printers, desktops and peripheral components.
- Implementation of security policies.
- Desktop support both physically and remote, setup workstations, configure email account using IMAP on outlook, configure automatic backups on server and client systems.
- Employee training on best security practices and latest software and devices
Contributor Web Developer
DIGITAL RENTAL
Buea
08.2018 - 10.2018
- Built and styled new mobile-friendly websites transitioning legacy presentations to simultaneous easy-to-use versions.
- Adhered to SEO best practices while designing sites.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Ran debugging tools to eliminate flaws and glitches prior to publishing.
IT Manager
HITECH CAMEROON
Buea
11.2017 - 07.2018
- Implemented website maintenance, content management, updates and security resource tutorials to assist end-user training.
- Oversaw IT activities to maintain operations by maintaining client laptops and tablets.
- Inventory control of tools and replacement parts
- Repair and maintains customer desktop and laptop computers.
- Monitor LAN connectivity technologies.
- Server administration and Desktop support.
- Documentations of procedures and mitigations.
- Webmaster
IT Support Technician
CYPAL GROUP
DOUALA
05.2016 - 10.2017
- Employed search engine optimization tactics to increase reach of targeted audience.
- Oversaw back-end development using PHP and Wordpress to maintain website integrity, security and efficiency.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Documentation of problems encountered and solutions to the problems.
- Perform desktop support for employees.
Research Assistant
Prof. Michael J. Sheridan
Oku
11.2014 - 12.2014
- Collected research data through interview, surveys and leading focus groups.
- Worked with principal investigators to coordinate qualitative research.
- Scheduled appointments with stakeholders over the phone.
- Performed statistical, qualitative and quantitative analysis, gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
- Offered friendly and efficient service to researcher, handled challenging situations with ease.
- played the role of tour guide due to personal familiarity with the area.
Education
Cyber Security Professional - Cyber Security
ZOOM TECHNOLOGIES
INDIA03.2022
Linux Administration - Advanced Linux Administration
ZOOM TECHNOLOGIES
INDIA01.2022
CCNA - CISCO CERTIFIED NETWORK ASSOCIATE
ZOOM TECHNOLOGIES
INDIA04.2021
MSCE - TRAINED MICROSOFT CERTIFIED SOLUTIONS EXPERT
ZOOM TECHNOLOGIES
INDIA 09.2021
Internet Marketing -
Simpli Learn
Online01.2021
CISCO IT ESSENTIAL - Information Technology
PAN AFRICAN INSTITUTE FOR DEVELOPMENT
Buea04.2016
Bachelor of Science - Geography
University of Buea
Buea 08.2014
AVANCED LEVEL CERTIFICATE -
Starlight College Nkwen
Bamenda06.2011
ORDINARY LEVEL CERTIFICATE -
Presbyterian Secondary School Bafut
Bamenda, NW06.2009
Skills
- Multitasking and Prioritization
- Troubleshooting Network Issues
- Designing and Deploying Microsoft Exchange
- Enabling Office 365 Services
- Internet Marketing
- Designing security controls
- Security vulnerability assessment
- Risk mitigation strategies
- Security infrastructure architecture
- Firewall configuration and implementation
- Linux System Administration
- Active Directory, Backup, DNS, DHCP, WDS etc
- Customer Service Support
- Problem Solving
- Team Collaboration
- Good communication skills
Languages
English
Proficient
C2
French
Upper intermediate
B2
Other Current Responsibilities
Role: Web Developer / IT Consultant
National Center for Education (CNE) at the Ministry Of Scientific Research And Innovation Cameroon | www.cne.cm
- Access current IT infrastructure, identity challenges and propose solutions and implementations for improvement and best performance.
- Develop and maintain CNE website.
- Train CNE personal on manage and maintain website after completion.
- Ensure websites security, script updates, weekly backup.
- Configure professional emails for CNE employees.
Role: Webmaster and Internet Marketer
Timamo Transport And Logistics SARL (www.timamotranslogistics.com) since 2021
Supreme Global SARL ( www.supremeglobals.com ) since 2021
Converged Technology Solutions (www.ct-solutions.co.za) since 2018
- Develop and maintain CNE website, in charge of service renewal (domain, certificates and hosting packages).
- Use Google Analytic tools to monitor and analyze website traffic for site performance and marketing strategies.
- Configure and manage email account for employees.
- Update content on website when made available.
References
Alan Shufree CEO at Lando Company Limited. Douala,Littoral Region, Cameroon.
Godwin Bafon Director at CT Solutions. South Africa.
Professor Ambe Stephen Mforteh Chief of Centre at the National Centre For Education in the Ministry of Scientific Research and Innovation Cameroon. Yaounde, Centre Region Cameroon.
Timeline
IT Systems Administrator
Lando Company Limited
11.2018 - Current
Contributor Web Developer
DIGITAL RENTAL
08.2018 - 10.2018
IT Manager
HITECH CAMEROON
11.2017 - 07.2018
IT Support Technician
CYPAL GROUP
05.2016 - 10.2017
Research Assistant
Prof. Michael J. Sheridan
11.2014 - 12.2014
Cyber Security Professional - Cyber Security
ZOOM TECHNOLOGIES
Linux Administration - Advanced Linux Administration
ZOOM TECHNOLOGIES
CCNA - CISCO CERTIFIED NETWORK ASSOCIATE
ZOOM TECHNOLOGIES
MSCE - TRAINED MICROSOFT CERTIFIED SOLUTIONS EXPERT
ZOOM TECHNOLOGIES
Internet Marketing -
Simpli Learn
CISCO IT ESSENTIAL - Information Technology
PAN AFRICAN INSTITUTE FOR DEVELOPMENT
Bachelor of Science - Geography
University of Buea
AVANCED LEVEL CERTIFICATE -
Starlight College Nkwen
ORDINARY LEVEL CERTIFICATE -
Presbyterian Secondary School Bafut
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