Sage saari 100
Idem Carmelle TAGUEP
Customer Service
Douala,Cameroon
Summary
As a customer relationship manager with a strong academic background in accounting and customer service experience, I am seeking a bank teller or customer service position where I can utilize my skills to provide exceptional bank services to customers while contributing to the success of the organization. I am eager to apply my attention to detail, accuracy in financial transactions and to communications skills to build positive relationship with customers; identify their needs and promote bank products and services. Through hard work and dedication, I aim to become an integral part of the bank team and grow in my role as a bank teller or a customer relationship manager.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Receptionist
Kellie Peace Empire
Douala, Cameroon
04.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Accounting Intern
ACF Conseils Sarl
Douala, Cameroon
01.2022 - 03.2023
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Applied principles of accounting to analyze financial information and prepare financial reports.
- Reviewed and paid vendor invoices monthly.
- Completed closing and reporting functions and prepared journal entries.
- Entered data into general ledgers.
- Compiled monthly journal entries into general ledger system.
- Completed balance sheet reconciliations and profit and loss statements with high accuracy.
- Assisted with month-end closing and reporting duties.
- Balanced and submitted financial reports for review and approval.
Shop Manager
HILTOP
Yaoundé, Cameroon
04.2021 - 12.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets
- Reported issues to higher management with great detail.
Brand Ambassador
Atomic Distribution Sarl
Bafoussam, Cameroon
11.2018 - 09.2019
- Showed understanding of customer's personal style and preferences when offering product advice.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Communicated product information with confidence and educated consumers about company.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Collaborated with local field sales to promote brand awareness and sales results.
- Placed new and existing brand products in competitive retail locations.
- Assisted customers with product selection based on individual needs and preferences.
Microfinance Intern
CECEC
Douala, Cameroon
08.2018 - 10.2018
- Evaluated client financial positions and identified most appropriate banking products.
- Opened, closed, and updated accounts for customers.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Provided advice on different bank products and financial options.
- Educated customers on features and benefits of banking products and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
Education
Bachelor Of Professional Studies - Banking And Finance
University Institute of Technology
Bandjoun 09.2019 - 08.2020
Higher National Diploma - Banking And Finance
University Institute of Technology
Bandjoun 09.2017 - 07.2019
Skills
Customer service
Telephone skills
Scheduling
Money handling
Inventory
Attention to detail
Team work and time management
Software
Pack office
Interests
Volunteer
Music
Traveling
Timeline
Receptionist
Kellie Peace Empire
04.2023 - Current
Accounting Intern
ACF Conseils Sarl
01.2022 - 03.2023
Shop Manager
HILTOP
04.2021 - 12.2021
Bachelor Of Professional Studies - Banking And Finance
University Institute of Technology
09.2019 - 08.2020
Brand Ambassador
Atomic Distribution Sarl
11.2018 - 09.2019
Microfinance Intern
CECEC
08.2018 - 10.2018
Higher National Diploma - Banking And Finance
University Institute of Technology
09.2017 - 07.2019