Sage saari 100
Idem Carmelle TAGUEP
Customer Service
Douala,Cameroon
Summary
As a customer relationship manager with a strong academic background in accounting and customer service experience, I am seeking a bank teller or customer service position where I can utilize my skills to provide exceptional bank services to customers while contributing to the success of the organization. I am eager to apply my attention to detail, accuracy in financial transactions and to communications skills to build positive relationship with customers; identify their needs and promote bank products and services. Through hard work and dedication, I aim to become an integral part of the bank team and grow in my role as a bank teller or a customer relationship manager.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Receptionist
Kellie Peace Empire
Douala, Cameroon
04.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Accounting Intern
ACF Conseils Sarl
Douala, Cameroon
01.2022 - 03.2023
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Applied principles of accounting to analyze financial information and prepare financial reports.
- Reviewed and paid vendor invoices monthly.
- Completed closing and reporting functions and prepared journal entries.
- Entered data into general ledgers.
- Compiled monthly journal entries into general ledger system.
- Completed balance sheet reconciliations and profit and loss statements with high accuracy.
- Assisted with month-end closing and reporting duties.
- Balanced and submitted financial reports for review and approval.
Shop Manager
HILTOP
Yaoundé, Cameroon
04.2021 - 12.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets
- Reported issues to higher management with great detail.
Brand Ambassador
Atomic Distribution Sarl
Bafoussam, Cameroon
11.2018 - 09.2019
- Showed understanding of customer's personal style and preferences when offering product advice.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Communicated product information with confidence and educated consumers about company.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Collaborated with local field sales to promote brand awareness and sales results.
- Placed new and existing brand products in competitive retail locations.
- Assisted customers with product selection based on individual needs and preferences.
Microfinance Intern
CECEC
Douala, Cameroon
08.2018 - 10.2018
- Evaluated client financial positions and identified most appropriate banking products.
- Opened, closed, and updated accounts for customers.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Provided advice on different bank products and financial options.
- Educated customers on features and benefits of banking products and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
Education
Bachelor Of Professional Studies - Banking And Finance
University Institute of Technology
Bandjoun 09.2019 - 08.2020
Higher National Diploma - Banking And Finance
University Institute of Technology
Bandjoun 09.2017 - 07.2019
Skills
Customer service
undefinedSoftware
Pack office
Interests
Volunteer
Music
Traveling
Timeline
Receptionist
Kellie Peace Empire
04.2023 - Current
Accounting Intern
ACF Conseils Sarl
01.2022 - 03.2023
Shop Manager
HILTOP
04.2021 - 12.2021
Bachelor Of Professional Studies - Banking And Finance
University Institute of Technology
09.2019 - 08.2020
Brand Ambassador
Atomic Distribution Sarl
11.2018 - 09.2019
Microfinance Intern
CECEC
08.2018 - 10.2018
Higher National Diploma - Banking And Finance
University Institute of Technology
09.2017 - 07.2019
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