JEANNE D'ARC NYAMSI YOMI
House Keeper
Douala,LT
Summary
Proven Housekeeping Manager at Hilton Hotel, adept in leading teams to exceed cleanliness standards and enhance guest satisfaction. Skilled in advanced cleaning techniques and laundry management, with a knack for fostering teamwork. Achieved significant improvements in staff performance and service quality through effective training and mentorship. Organized Housekeeper possessing in-depth knowledge of various cleaning methods. Hands-on experience in operating housekeeping equipment. Bringing background in thoroughly cleaning large properties, office buildings, and municipal buildings nightly.
Overview
12
12
years of professional experience
Work History
Housekeeper
Nile Residence
01.2016 - Current
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Housekeeping Manager
Hilton Hotel
01.2013 - 01.2015
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assisted in budget creation for the Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.
- Managed team productivity and workflow to exceed quality standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Evaluated employee performance and developed improvement plans.
- Communicated repair needs to maintenance staff.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
Education
High School Diploma -
ENIEG EDEA
Edéa, Cameroon 05.2001 -
Skills
Cleaning techniques
Languages
French
Native language
English
Upper intermediate
B2
Read, dance, sing, travel
When i feel free
Timeline
Housekeeper
Nile Residence
01.2016 - Current
Housekeeping Manager
Hilton Hotel
01.2013 - 01.2015
High School Diploma -
ENIEG EDEA
05.2001 -
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