JOEL DESIRE TCHOUPA KAMENI

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Maintained compliance with company policies, objectives and communication goals.
• Tracked and prepared weekly, monthly and quarterly reports to present to leadership.
• Evaluated employee performance and coached and trained to improve weak areas.
• Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
• Monitored workflow to improve employee time management and increase productivity.

• Carried out day-to-day duties accurately and efficiently. These include:

- Request and receive EVD when minimum threshold is reached
- Request and receive new stock in the POS system
- Receive, count and check physical stock and classify in the stock room with the appropriate visible label for each item
- Timely dispatch stock items to Service Center Representatives (SCRs) for sales purposes.
- Timely put partner’ requested stock at the disposal of SCR for sales.
- Perform stock transfers to other Service Centers (SC) on demand
- Perform daily reconciliation of physical vs system stock, as well as EVD transactions for all SCRs of the SC, justify gaps and report to SC management and Finance.

- Perform month end inventory and justify gaps

- Prepare a monthly activity report highlighting the top selling products, dormant stock, and faulty phones.
- Take action to mitigate unpredictable stock shortages

- Inform SC Supervisor of any security measures’ breach at the level of stock room
- Ensure audit findings are closed on time

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Applied strong communication and negotiation skills regarding refunds.
• Recommended products to customers and suggested other options if preferred product was unavailable.
• Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
• Resolved concerns with products or services to help with retention and drive sales.
• Addressed customer account discrepancies and concerns.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.