Juan Elysee Nkouamou Djopgang
Yaounde,Centre
Summary
Hardworking Direct Sales Representative bringing 5 years' experience and looking for a challenging new role. Talents include proposal development, contract negotiation and report writing. Highly successful in products sales. Results-driven Direct Sales Representative brings outstanding analytical, multitasking and time management abilities. Offers 4 year background overseeing daily operations of business segments or departments. Driven and cost-conscious individual dedicated to capitalizing on new revenue potential.
Overview
6
6
years of professional experience
Work History
Direct Sales Representative
Union Bank for Africa ABBIA (UBA)
Yaounde, CAMEROON
05.2021 - Current
- Developed and implemented sales strategies to increase customer base.
- Conducted market research and identified potential customers for products.
- Attended trade shows, conferences, and industry events to promote products.
- Provided product demonstrations to potential customers.
- Maintained up-to-date knowledge of company's products and services.
- Responded promptly to customer inquiries and requests for information.
- Resolved customer complaints in a timely manner.
- Managed inventory levels to ensure adequate supply of products on hand.
- Created reports detailing sales progress, customer feedback, and marketing trends.
- Prepared presentations to introduce new products or services to prospective clients.
- Negotiated contracts with vendors and suppliers for purchase of necessary materials and equipment.
- Analyzed sales data from past campaigns to identify areas needing improvement.
- Assisted with the development of promotional materials such as brochures, flyers.
- Collaborated with other departments within the organization on cross-promotional activities.
- Established relationships with key stakeholders in the retail industry.
- Planned and executed field visits to meet with existing customers and generate new business opportunities.
- Identified target markets for direct sales campaigns.
- Participated in team meetings to discuss strategies for achieving goals.
- Followed up with customers post-sale to ensure satisfaction with their purchase experience.
- Provided training sessions for new employees on direct sales techniques.
- Pursued new accounts through lead generation, cold calling and advertising referrals.
- Demonstrated product features to align with customer needs.
- Listened to customer needs to identify and recommend best products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
- Greeted and assisted customers to foster positive experiences.
- Operated register, handled cash and processed credit card transactions.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Produced sales documents, finalized deals and filed records.
Customer Service Representative
Caisse d'Epargne et de Finance en Afrique
Yaounde, CAMEROON
03.2020 - 04.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Improved customer service wait times to mitigate complaints.
- Mentored new employees on procedures and policies to maximize team performance.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Supported sales team members to drive growth and development.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Assistant Accountant
Caisse Populaire Cooperative de Loum Ville
Loum, Cameroon
07.2018 - 09.2018
- Assisted in preparation of monthly financial statements and management accounts.
- Verified accuracy of invoices and other accounting documents or records.
- Managed daily banking transactions, including deposits, withdrawals, and transfers.
- Performed month-end close procedures such as journal entries and reconciliations.
- Organized and maintained filing systems for all accounting documents.
- Prepared account analysis and reconciliation, including bank statements and intercompany general ledger accounts.
- Analyzed financial information to recommend or develop efficient use of resources and procedures.
- Maintained the fixed asset register and depreciation schedules on a monthly basis.
- Assisted with budgeting process by providing accurate data for forecasting purposes.
- Provided support for external auditors during annual audit engagements.
- Identified areas for improvement in internal processes along with possible solutions to improve accuracy, efficiency, and cost reductions.
- Reviewed contracts to determine appropriate accounting treatment under GAAP principles.
- Developed ad hoc reports as requested by senior management team members.
- Processed accounts payable and receivable invoices in an accurate manner according to company policy.
- Conducted variance analysis between budgeted figures vs actuals; reported findings to finance manager.
- Ensured compliance with relevant laws, regulations, policies and procedures.
- Researched discrepancies between payments received and customer records.
- Monitored cash flow activities and forecast future cash requirements.
- Prepared balance sheet reconciliations on a timely basis.
- Reconciled vendor accounts and ensured timely payment of bills and expenses.
- Supported year-end closing activities such as inventory counts and accruals.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Reviewed general ledger entries for accuracy and completeness.
- Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
- Coordinated timely payments from vendors, clients and account holders.
- Monitored accounts payable and receivable statuses and delegated related tasks.
Education
Bachelor of Science - Banking And Financial Support Services
University Institute SIANTOU
Yaounde10-2020
Associate of Science - Banking And Financial Support Services
HND Bank And Finances
University Institute SIANTOU10-2019
High School Diploma -
GBHS Ngaoundere
Ngaoundere08-2016
Skills
- Sales Quota Achievement
- Contract Negotiation
- Business growth and retention
- Product Promotions
- Sales Strategies
- Field experience
- Service promotions
- Customer Relationship Management
- Customer Acquisition
- Service Improvements
- Report Writing
- Service Sales
- Product Sales
- Goal-Oriented
- Product Demonstration
- Sales Documentation
- Regulatory Compliance
Languages
English
Professional
French
Professional
Timeline
Direct Sales Representative
Union Bank for Africa ABBIA (UBA)
05.2021 - Current
Customer Service Representative
Caisse d'Epargne et de Finance en Afrique
03.2020 - 04.2021
Assistant Accountant
Caisse Populaire Cooperative de Loum Ville
07.2018 - 09.2018
Bachelor of Science - Banking And Financial Support Services
University Institute SIANTOU
Associate of Science - Banking And Financial Support Services
HND Bank And Finances
High School Diploma -
GBHS Ngaoundere
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