Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Juan Elysee Nkouamou Djopgang

Yaounde,Centre

Summary

Hardworking Direct Sales Representative bringing 5 years' experience and looking for a challenging new role. Talents include proposal development, contract negotiation and report writing. Highly successful in products sales. Results-driven Direct Sales Representative brings outstanding analytical, multitasking and time management abilities. Offers 4 year background overseeing daily operations of business segments or departments. Driven and cost-conscious individual dedicated to capitalizing on new revenue potential.

Overview

6
6
years of professional experience

Work History

Direct Sales Representative

Union Bank for Africa ABBIA (UBA)
Yaounde, CAMEROON
05.2021 - Current
  • Developed and implemented sales strategies to increase customer base.
  • Conducted market research and identified potential customers for products.
  • Attended trade shows, conferences, and industry events to promote products.
  • Provided product demonstrations to potential customers.
  • Maintained up-to-date knowledge of company's products and services.
  • Responded promptly to customer inquiries and requests for information.
  • Resolved customer complaints in a timely manner.
  • Managed inventory levels to ensure adequate supply of products on hand.
  • Created reports detailing sales progress, customer feedback, and marketing trends.
  • Prepared presentations to introduce new products or services to prospective clients.
  • Negotiated contracts with vendors and suppliers for purchase of necessary materials and equipment.
  • Analyzed sales data from past campaigns to identify areas needing improvement.
  • Assisted with the development of promotional materials such as brochures, flyers.
  • Collaborated with other departments within the organization on cross-promotional activities.
  • Established relationships with key stakeholders in the retail industry.
  • Planned and executed field visits to meet with existing customers and generate new business opportunities.
  • Identified target markets for direct sales campaigns.
  • Participated in team meetings to discuss strategies for achieving goals.
  • Followed up with customers post-sale to ensure satisfaction with their purchase experience.
  • Provided training sessions for new employees on direct sales techniques.
  • Pursued new accounts through lead generation, cold calling and advertising referrals.
  • Demonstrated product features to align with customer needs.
  • Listened to customer needs to identify and recommend best products and services.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Identified customer needs by asking questions and advising on best solutions.
  • Greeted and assisted customers to foster positive experiences.
  • Operated register, handled cash and processed credit card transactions.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Produced sales documents, finalized deals and filed records.

Customer Service Representative

Caisse d'Epargne et de Finance en Afrique
Yaounde, CAMEROON
03.2020 - 04.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Educated customers on special pricing opportunities and company offerings.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Improved customer service wait times to mitigate complaints.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Supported sales team members to drive growth and development.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Assistant Accountant

Caisse Populaire Cooperative de Loum Ville
Loum, Cameroon
07.2018 - 09.2018
  • Assisted in preparation of monthly financial statements and management accounts.
  • Verified accuracy of invoices and other accounting documents or records.
  • Managed daily banking transactions, including deposits, withdrawals, and transfers.
  • Performed month-end close procedures such as journal entries and reconciliations.
  • Organized and maintained filing systems for all accounting documents.
  • Prepared account analysis and reconciliation, including bank statements and intercompany general ledger accounts.
  • Analyzed financial information to recommend or develop efficient use of resources and procedures.
  • Maintained the fixed asset register and depreciation schedules on a monthly basis.
  • Assisted with budgeting process by providing accurate data for forecasting purposes.
  • Provided support for external auditors during annual audit engagements.
  • Identified areas for improvement in internal processes along with possible solutions to improve accuracy, efficiency, and cost reductions.
  • Reviewed contracts to determine appropriate accounting treatment under GAAP principles.
  • Developed ad hoc reports as requested by senior management team members.
  • Processed accounts payable and receivable invoices in an accurate manner according to company policy.
  • Conducted variance analysis between budgeted figures vs actuals; reported findings to finance manager.
  • Ensured compliance with relevant laws, regulations, policies and procedures.
  • Researched discrepancies between payments received and customer records.
  • Monitored cash flow activities and forecast future cash requirements.
  • Prepared balance sheet reconciliations on a timely basis.
  • Reconciled vendor accounts and ensured timely payment of bills and expenses.
  • Supported year-end closing activities such as inventory counts and accruals.
  • Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
  • Prepared month-end closing entries for detailed reporting and recordkeeping.
  • Reviewed general ledger entries for accuracy and completeness.
  • Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
  • Coordinated timely payments from vendors, clients and account holders.
  • Monitored accounts payable and receivable statuses and delegated related tasks.

Education

Bachelor of Science - Banking And Financial Support Services

University Institute SIANTOU
Yaounde
10-2020

Associate of Science - Banking And Financial Support Services

HND Bank And Finances
University Institute SIANTOU
10-2019

High School Diploma -

GBHS Ngaoundere
Ngaoundere
08-2016

Skills

  • Sales Quota Achievement
  • Contract Negotiation
  • Business growth and retention
  • Product Promotions
  • Sales Strategies
  • Field experience
  • Service promotions
  • Customer Relationship Management
  • Customer Acquisition
  • Service Improvements
  • Report Writing
  • Service Sales
  • Product Sales
  • Goal-Oriented
  • Product Demonstration
  • Sales Documentation
  • Regulatory Compliance

Languages

English
Professional
French
Professional

Timeline

Direct Sales Representative

Union Bank for Africa ABBIA (UBA)
05.2021 - Current

Customer Service Representative

Caisse d'Epargne et de Finance en Afrique
03.2020 - 04.2021

Assistant Accountant

Caisse Populaire Cooperative de Loum Ville
07.2018 - 09.2018

Bachelor of Science - Banking And Financial Support Services

University Institute SIANTOU

Associate of Science - Banking And Financial Support Services

HND Bank And Finances

High School Diploma -

GBHS Ngaoundere

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Juan Elysee Nkouamou Djopgang