JUNIOR TIKU NGASHU
Administrative Duties
Douala
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
2
2
Languages
Work History
DIRECTOR MANAGER
SOFT DEAL TRADING LTD
BUEA, CAMEROON
11.2018 - Current
- Successfully managed a team of 20 employees, overseeing their daily tasks and ensuring productivity and e iciency
- Implemented new strategies and processes that resulted in a 15% increase in overall company revenue
- Led the development and execution of a marketing campaign that resulted in a increase in customer acquisition
- Collaborated with cross-functional teams to streamline operations and reduce costs by 10%
- Developed and implemented training programs for employees, resulting in a 20% improvement in customer satisfaction scores
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Evaluated hiring, firing, and promotions requests.
- Provided strong leadership to enhance team productivity and morale.
- Examined quarterly financials to determine business operating capacity.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Carried out and developed social media, e-blast and public relations campaigns.
- Implemented productivity benchmarks across all departments to maximize company revenue.
- Recommended and implemented successful strategies to maximize revenue.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Modified inventory control programs to maintain and enhance annual business plan.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Identified cost improvement changes and cost savings plans to increase company savings.
- Brainstormed and developed sales strategies to achieve short and long term sales revenue objectives.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Produced staffing matrix to provide adequate coverage of department.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Developed proposals and presentations for internal and external audiences.
- Developed and implemented new filing systems to improve organizational efficiency and productivity.
- Analyzed revenue distribution, bank reconciliations and account analysis documents to execute month-end closing.
- Implemented and developed operational standards, policies and procedures.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
INTERN CASHIER AT FRONT OFFICE
UNICS PLC
DOUALA
08.2019 - 11.2019
- Managed cash transactions at the front office and accounting department
- Handled customer inquiries and resolved any issues or complaints
- Assisted in reconciling financial records and preparing financial reports
- Collaborated with team members to ensure smooth operations and e icient customer service
- Maintained accurate and organized records of financial transactions
- Technology literacy
- Sorted and organized files, spreadsheets, and reports.
- Interacted with customers by phone, email, or in-person to provide information.
- Collaborated with senior management on new initiatives to build confidence.
- Prepared project presentations and reports to assist senior staff.
- Supported with creating project marketing materials to promote services.
- Conducted extensive research for startup company projects.
- Provided project progress updates and proposed solutions to issues.
- Facilitated successful completion of projects from concept to launch.
- Participated in workshops and presentations related to projects to gain knowledge.
- Analyzed problems and worked with teams to develop solutions.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Frequently inspected production area to verify proper equipment operation.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Created and managed project plans, timelines and budgets.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
SECRETERIAL
WISE SOLUTION CENTER
DOUALA, CAMEROON
09.2018 - 07.2019
- Gained strong leadership skills by managing projects from start to finish.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Delivered services to customer locations within specific timeframes.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied effective time management techniques to meet tight deadlines.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Learned and adapted quickly to new technology and software applications.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proven ability to develop and implement creative solutions to complex problems.
- Strengthened communication skills through regular interactions with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
Master Of Business Administration - BANKING AND FINANCE
UNIVERSITY INSTITUTE GULF OF GUINEA
Ndokoti PK 8 BP: 12,489 Douala 10.2018 - 07.2023
PROFESSIONAL BACHELOR DEGREE - CUSTOMER MANAGEMENT
UNIVERSITY INSTITUTE GULF OF GUINEA
Ndokoti PK 8 BP: 12,489 Douala 10.2018 - 07.2021
Google - TECHNICAL SUPPORT FUNDAMENTALS
COURSERA
08.2022 - 11.2022
HIGHER NATIONAL DIPLOMA (HND) - BANKING AND FINANCE
UNIVERSITY INSTITUTE GULF OF GUINEA
Ndokoti PK 8 BP: 12,489 Douala 10.2018 - 07.2020
Skills
Strong communication skillsundefined
Accomplishments
- Graduating with honors from university.
- Landing a dream job at a prestigious company.
- Successfully leading a team to achieve a major project goal.
- Starting and growing a successful business or organization.
- Overcoming a personal challenge or adversity and achieving personal growth.
- Obtaining a professional certification or degree in a specialized field.
Timeline
Google - TECHNICAL SUPPORT FUNDAMENTALS
COURSERA
08.2022 - 11.2022
INTERN CASHIER AT FRONT OFFICE
UNICS PLC
08.2019 - 11.2019
DIRECTOR MANAGER
SOFT DEAL TRADING LTD
11.2018 - Current
Master Of Business Administration - BANKING AND FINANCE
UNIVERSITY INSTITUTE GULF OF GUINEA
10.2018 - 07.2023
PROFESSIONAL BACHELOR DEGREE - CUSTOMER MANAGEMENT
UNIVERSITY INSTITUTE GULF OF GUINEA
10.2018 - 07.2021
HIGHER NATIONAL DIPLOMA (HND) - BANKING AND FINANCE
UNIVERSITY INSTITUTE GULF OF GUINEA
10.2018 - 07.2020
SECRETERIAL
WISE SOLUTION CENTER
09.2018 - 07.2019
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