KAMSU KOKAM Florian
Yaoundé, Cameroun
Summary
Dynamic Office Clerk with a proven track record at American Language Center, excelling in data entry and customer service. Enhanced office efficiency through streamlined processes and improved communication, resulting in increased satisfaction rates. Known for a positive attitude and strong relationship-building skills, ensuring a collaborative and productive work environment.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
11
11
years of professional experience
Work History
Office Clerk
American Language Center
12.2014 - Current
- Managed daily office operations, ensuring efficient workflow and organization.
- Processed student registrations and maintained accurate records in database systems.
- Assisted in scheduling classes and coordinating events for optimal resource allocation.
- Implemented filing systems that improved document retrieval times and reduced clutter.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
- Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
- Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
- Handled incoming business and client requests for information.
- Supported office operations by troubleshooting technical issues with computers, printers, and other equipment as needed.
- Boosted customer satisfaction rates through efficient scheduling of appointments and managing front-desk reception area activities.
- Improved financial record-keeping accuracy with diligent tracking of invoices, payments received, and expense reports submitted for reimbursement.
- Coordinated and scheduled meetings and appointments.
- Purchased and maintained office supplies.
- Compiled and analyzed data to produce reports.
Education
Certification - Executive Assistant Skills
Alison Online Courses
Loughrea07-2022
High School Diploma -
Bilingual High School Martin Luther King
Bafoussam06-2007
Skills
- Data entry
- Team collaboration
- Telephone reception
- Technical support
- Professional and mature
- Basic accounting
- Customer service
- Positive attitude
- Relationship building
Languages
French
Native or Bilingual
English
Professional Working
Timeline
Office Clerk
American Language Center
12.2014 - Current
Certification - Executive Assistant Skills
Alison Online Courses
High School Diploma -
Bilingual High School Martin Luther King