Reading
KAREN NGENYI SERA MBA
Management
DOUALA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Intern, Fintech Operations
MTN Cameroon, Mobile Money Corporation
DOUALA , Littoral II
2023.01 - Current
- Prepared weekly vetting statistics presentations and reports to assist senior staff in forecasting and analysing.
- Provided project progress updates and proposed solutions to issues.
- Collaborated with senior management on new initiatives to build and improve customer onboarding and work flow.
- Conducted daily performance review meetings via Microsoft Teams to identify challenges and inefficiencies and developed solutions.
- Developed and maintained relationships with key internal stakeholders.
Intern, Credit Risk and Revenue Management
MTN CAMEROON
DOUALA
2021.12 - 2022.12
- Interacted with customers by phone, email, or in-person to provide information.
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
- Accomplished multiple tasks within established timeframes.
- Scheduled office meetings.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Handled day-to-day customer support promptly and politely via telephone and/or email.
- Assisted with onboarding of new customers by providing training and development resources.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Secretary
LIMBE CITY COUNCIL
Limbe
2022.07 - 2022.11
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Created and updated records and files to maintain document compliance.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Internship Student
REGIONAL TAX CENTRE LIMBE
Limbe
2018.07 - 2018.09
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Provided clerical support, addressing routine, and special requirements.
- Sorted, organized, and maintained files.
Hostess
VODACOM
DOUALA
2013.05 - 2013.05
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Coordinated schedules and timelines for events.
- Greeted guests and welcomed patrons in support of company service policy.
- Followed strict guidelines for handling confidential information.
- Educated patrons on current promotions and upcoming releases.
Education
Bachelor of Science - Management Science
UNIVERSITY OF BUEA
Buea 2016.09 - 2019.12
Skills
Project support
Interests
Traveling
Photography
Music
Timeline
Intern, Fintech Operations
MTN Cameroon, Mobile Money Corporation
2023.01 - Current
Secretary
LIMBE CITY COUNCIL
2022.07 - 2022.11
Intern, Credit Risk and Revenue Management
MTN CAMEROON
2021.12 - 2022.12
Internship Student
REGIONAL TAX CENTRE LIMBE
2018.07 - 2018.09
Bachelor of Science - Management Science
UNIVERSITY OF BUEA
2016.09 - 2019.12
Hostess
VODACOM
2013.05 - 2013.05
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