Summary
Overview
Work History
Education
Skills
Languages
Timeline
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KUM JOEL KETCHEM

KUM JOEL KETCHEM

Douala

Summary

I am a Sales person at Europe Afrique Holding at Carrefour Hotel de l’air, Bonapriso, Douala with a Bachelor of Science in Marketing. I have extensive experience in building productive relationship with clients, partners, and team members. I assist client and businesses in brand development, new customer acquisition, stakeholder relations, multi-media marketing, channel strategy, brand recognition optimization, and strategic media placement. I interact with customers, converting prospects to potential customers, willing to represent the company in situations where my services are needed. Rendering “just in time” services to customers playing a key role in maintaining the company’s reputation. Ready to dispatch myself when it comes to handling affairs to better up the organizational structure, integrating the company’s activities as a part of me.

Overview

8
8
years of professional experience

Work History

Sales Assistant

Europe Afrique Holding
02.2018 - Current
  • Implement and evolve high-impact strategies to target new business opportunities and markets
  • Contribute to relevant blog, conferences and events to increase brand awareness
  • Oversee both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams
  • Design and create marketing collateral for sales meetings, trade shows and company executives.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Established rapport with customers using active listening and interpersonal skills.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Gathered and prepared sales materials in preparation for sales meetings.
  • Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.

Sales and Marketing Assistant

NOIAA LTD
06.2016 - 01.2018
  • Initiated a series of integrated marketing campaigns including email, print, digital, outdoor and social media analysis;
  • Crafted concept and content for journal ads, direct mail campaigns and blogs
  • Spearheaded the development of media kit amalgamation for all company projects, increasing 9% sales Maximize return on marketing investment and communicate project status with the marketing Director, ensuring optimal client satisfaction
  • Review and analyze the success of past campaigns to optimize future success.

SENIOR SALES

MTN Business Partner Wyse Computer
07.2015 - 07.2016
  • Provide necessary input for building alliances with relevant product/service vendors Manage and resolve customer complaints in collaboration with other key stakeholders Work collaboratively with senior management team to develop short- and long-range business plans Communicate a clear, strategic sales vision, effectively training and coaching both veteran and junior sales team members.

Education

Bachelor of Science - Marketing

Ecole Superieur De Gestion (ESG)

Higher National Diploma (HND) - undefined

Lahiba Polytechnic

Skills

  • Microsoft office
  • Leadership, President of Befang youths cultural and Development Association(BEYUCUDA) Douala branch
  • Customer Experience Management
  • Effective Selling Techniques
  • Customer Needs Assessment
  • Selling Skills
  • Persuasive Selling
  • Sales Expertise
  • Corporate Communications

Languages

English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)

Timeline

Sales Assistant

Europe Afrique Holding
02.2018 - Current

Sales and Marketing Assistant

NOIAA LTD
06.2016 - 01.2018

SENIOR SALES

MTN Business Partner Wyse Computer
07.2015 - 07.2016

Bachelor of Science - Marketing

Ecole Superieur De Gestion (ESG)

Higher National Diploma (HND) - undefined

Lahiba Polytechnic

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KUM JOEL KETCHEM