Lewis Wirba Kongnyuy

Same job tasks as previous term, including

• Supported IT department in handling technology rollout and maintenance.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Performed tests of functionality, security, and performance of different workstations and devices.

• Provided technical support, resolving IT issues to maximize productivity for team members.
• Delivered assistance and support for team-based IT projects.
• Assisted in network infrastructure upgrades and expansions, supporting growing business requirements and improving system performance.
• Installed, modified, and repaired software and hardware to resolve technical issues.
• Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
• Supported IT department in handling technology rollout and maintenance.
• Conducted Insurance card Issuance and troubleshooting, aiding clients with privilege to health insurance cards.
• Provided technical support to staff and clients, resolving issues promptly and maintaining high satisfaction levels.